Two UHDB colleagues on a Royal Derby Hospital ward have been thanked by the family of one of our patients for providing their loved one with “outstanding care”.
Lauren Smith and Libby Pilgrim perfectly demonstrated the Trust’s key value of compassion while treating the patient on Ward 102 and have been rewarded with the Trust’s latest Patient Hero Award.
Registered Nurse Lauren and Libby, who is an Apprentice Healthcare Assistant, both impressed the family after playing a significant role in their father’s care, after he was admitted to the ward in a “very critical state”.
In the family’s own words, Lauren’s professionalism and passion for her job really shone through and helped ensure that the patient always “felt safe and extremely looked after”.
Apprentice HCA Libby, who is 17, also played an extremely prominent role in improving the patient’s hospital experience, with the family expressing their “complete shock” at how “someone of such a young age could be so switched on, compassionate and have sure a pure heart to care for the needs of others”.
The nomination added: “We have spoken very highly to all of our friends and family about this ward and all the staff that were involved in our father’s care. I wish you all the best of luck for the future and all the work that you may be faced with. Continue saving lives and making a difference because believe me, you are!”
Cathy Winfield, Executive Chief Nurse, paid the pair a surprise visit to present them with their monthly Making a Difference Award in front of their colleagues.
Upon receiving her award, Lauren said: “It’s really nice to be rewarded for the work that we’ve done.”
If you know a UHDB member of staff or team who should be recognised for their exceptional work, you can nominate them for a monthly Making a Difference Award by emailing email@example.com