Patient thanks 'inspirational team' who went above and beyond for him after he suffered stroke
Colleagues who provide care for stroke patients have been hailed as 'inspirational' by a patient for providing compassionate care during challenging circumstances.
Ward 4 at Queen's Hospital Burton is a hybrid ward which offers stroke rehabilitation, as well as providing support to patients with other medical conditions, meaning they see a range of different dependencies on a daily basis.
The patient, who wishes to remain anonymous, described the team as compassionate and committed to getting things right for their patients and for constantly go above and beyond.
The ward team also received positive feedback from a group of army cadets who worked alongside them, who thanked them for being "heroes" and that the cadets felt privileged to have been offered the unforgettable experience of working alongside the team.
In light of the glowing feedback, Ward 4 has been awarded our latest Team UHDB Making a Difference Award, which was presented to them by Managing Director for Burton and Deputy Chief Operating Officer, Andrea Gordon.
Senior Sister Claire Carnell said it means a lot for the team to be recognised with the award.
She said: "We are really pleased to receive this award and for everyone in the team to be recognised for what we do. We have seen a lot of change over the past couple of years but through it all our focus has been providing high quality care to our patients and helping to make a difference during their time with us."
During recent years, the team has overcome several challenges, but continues to strive to achieve the best patient experience in a ward which they moved to during the pandemic and have never left.
When presenting the team with their award, Andrea said: "This award is for the team and everything you do. The feedback we have received from a patient who stayed on the ward and from the army cadets that spent time gaining experience on the ward shows that every single person in this team goes above and beyond to ensure that they are not only looking after stroke patients but offering care to patients with other medical needs, always with compassion.
"Despite the challenges of adapting the service during the pandemic they remain committed to providing exceptional care for patients."