To make sure we are best prepared to manage the increase in patients we expect to see for Coronavirus and to assist with social distancing, we have temporarily made some changes to the way patients are seen at Royal Derby Hospital Adult Emergency Department.
The process for attending our Emergency Department at Royal Derby Hospital will change from 9am on 31 March 2020. All patients must first go to the Adult Emergency Department Receiving Unit. You will not be seen in the Emergency Department until you have first attended the Receiving Unit. This does not apply for children attending Children's Emergency Department.
The Receiving Unit will allow us to triage patients into the correct area in one of the three separate Emergency Departments to ensure all patients receive the specialist care they need.
This includes a Minor Injuries Unit which is open from 7am until Midnight and two Emergency Departments which are open 24 hours a day.
Before attending our Emergency Department please think – is it an emergency? Emergency departments should only be used in an emergency or life-threatening situation. If you don't need emergency care, please consider alternative care when it's not an emergency >
We currently have restrictions on visitors, so where possible, only the patient should attend, unless the patient requires support under the Mental Capacity Act, assistance with communication or other essential support.
Please note that you may now see body-worn video cameras being worn by designated clinical members of staff in A&E, in order to keep everyone safe in the department. Find out more about this below.
We work closely with ambulance teams from East Midlands and West Midlands Ambulance Services, and staff from other wards in the hospital, to ensure patients are seen, treated and either discharged home or admitted within four hours – the national target time for each patient.
In May 2015, we were named the national winner of the CHKS 'Excellence in A&E' award. Judges said they were “impressed by the Trust’s clear focus on patient experience and their ability to demonstrate compassionate care and good outcomes”.
Body-worn cameras have been introduced in Royal Derby Hospital’s A&E for clinical staff to use, in order to help protect NHS colleagues and patients alike from threatening and violent behaviour.
The cameras are roughly the size of a smartphone and will only be worn by trained clinical staff to help deter hospital visitors from being aggressive – creating a safer environment for everyone in the department.
The A&E escalation manager on shift will wear the camera on their uniform in clear view, while the body-worn video will only be switched on when an individual is being violent or abusive, and only after they’ve been told that they’re about to be recorded.
In addition to hopefully preventing this type of behaviour from happening, the body-worn cameras will also help to identify and prosecute any offenders, following a sharp rise in incidents of violence and aggression against A&E staff at RDH.
The implementation of the cameras gives weight to the Trust’s firm stance that ‘this type of behaviour is unacceptable and will not be tolerated in our hospitals’.
Facilities at our emergency department include:
Nearest entrance: 9
Nearest car park: 4
Blue badge parking: There are 2 free parking spaces outside ED, limited to 3 hours. There is also a disabled car park under the Kings Treatment Centre.
Telephone: 01332 783 111