Please inform us if there is anything we can do to accommodate your needs during your audiology appointment, or if an interpreter may be required.
Access patient information leaflet about our hearing aid services (opens in new window) >
Hearing aid repair services can be accessed using the below options:
Please email uhdb.burtonhearingaidcentre@nhs.net or call 01283 593014 to arrange a hearing aid repair appointment. We no longer have a walk-in repair clinic; all repair appointments must be pre-booked.
You can book hearing aid service appointments via Swiftqueue. Once you have created or logged into your account, please click on the 'book appointment' button, and follow the steps to complete your appointment.
If you need support using Swiftqueue, please email uhdb.burtonhearingaidcentre@nhs.net
You can book hearing aid service appointments via Swiftqueue. Once you have created or logged into your account, please click on the 'book appointment' button, and follow the steps to complete your appointment.
Please post your hearing aids to the address below:
Audiology Queen's Hospital Burton,
Reception B, Floor 1
Belvedere Road
Burton on Trent
DE13 0RB
You can drop your hearing aids off between 9am - 4pm at one of the following drop-off points, and we will inform you when they are ready to collect:
Hearing aid batteries can be collected locally, free of charge.
Please ensure that batteries are kept out of reach of children, pets, and vulnerable individuals who may be at risk of swallowing batteries. For more information, please download patient information leaflet about our hearing aid services (opens in new window) >
To request for new tubing, please download the audiology tubing or battery request form [docx] 188KB (opens in new window) > and email it to uhdb.burtonhearingaidcentre@nhs.net , or call 01283 593014 .
If you would like instructions on how to change the tubing, please make a note of this on the request form. You can also find instructions on managing and maintaining your hearing aids [pdf] 141KB (opens in new window) >
We are now able to offer ‘remote’ online video consultations for select appointments.
Get information on our video consultations >
Video consultation is as convenient as a phone call, with the added value of face-to-face communication. It can save you time and money (by not having to travel to and from appointments) and brings care closer to home.
However, if you require a hearing test, impressions for new moulds or a hearing aid repair/service, then we will arrange a face-to-face appointment.
Please inform us prior to or at the beginning of your appointment you have any of the above implants, so that we can safely adapt the appointment and avoid altering their function.
Hearing aid batteries can be extremely hazardous and even fatal if ingested or misused. Please read read patient information leaflet about our hearing aid services (opens in new window) > to familiarise yourself with the risks.
A loop system (also known as telecoil) may help you hear better in a public area and can also be installed in your home for your TV. There are other environmental aids and accessories that may help enhance your hearing.
If you have hearing difficulties at work, you may be entitled to hearing aid accessories or other support through the ‘Access to Work’ scheme.
For more information, please visit the GOV.UK website (opens in new window) >
Living with tinnitus and/or hearing loss can have an impact on our mental health. There are many organisations that can help with this.
Generic email: uhdb.burtonhearingaidcentre@nhs.net
Telephone: 01283 593014
Mobile: 07974254314 (text messages only)
Postal address:
Audiology Queens Hospital
Reception B, Floor 1
Belvedere Road
Burton on Trent
DE13 0RB