If you think you may have symptoms of Coronavirus >, follow the national guidance and self-isolate for 10 days. Please see our information on Coronavirus and changes to our normal services >. If you, or a member of your family has tested positive for Coronavirus, please find resources to aid your/their recovery on our Coronavirus - Supporting your recovery > page.
The Audiology department at Queens’s hospital, Burton, provides a comprehensive service for those who have difficulties with their hearing or tinnitus. We are an extensive team of specialist audiologists and audiology assistant practitioners, who deal with all aspects of hearing and tinnitus related care.
We assess patients with hearing difficulties and support them through each stage of their treatment; from initial assessment, hearing aid fitting, and follow-up care. We have a team of tinnitus specialists who provide support and rehabilitation to those patients who are adversely affected by their tinnitus. There are a number of ways this can be achieved; counselling, hearing aids, sound therapy and combination devices which are hearing aids with a built in noise generator.
Every patient’s treatment path is unique to them, and tailor made to help ease the difficulties they face in regard to their tinnitus. We run a number of clinics across the area, these include:
Reception B, Floor 1
Burton on Trent
Due to the Coronavirus outbreak we have had to make changes to the way we provide our services to limit the amount of people and time spent in the hospital. We are now able to offer ‘remote’ online video consultations >.
Video consultation is as convenient as a phone call with the added value of face to face communication. It can save you time and money (by not having to travel to and from appointments) and bring care closer to home. There are a number of appointments that can be carried out through video calling, but if you require a hearing test, impressions for new moulds or in some circumstances a repair/service then we would arrange an appointment for you at one of our sites.
Unfortunately, we are no longer able to offer drop in repair sessions. We usually see a large number of patients during these sessions and we do not have the facilities for patients to maintain social distancing whilst they are waiting. Therefore, we have had to suspend all drop-in repair sessions indefinitely.
However, we do offer a:
*Note - The hearing aids would need to be clearly labelled with the patient’s details (including full name, DOB, address and phone number) and please provide us with information regarding the nature of the issue.
In some circumstances we are able to offer:
Door stop hearing aid repairs are for patients who:
An audiologist would come to your home to repair/service your hearing aids. You would need to leave your hearing aid(s) outside of your home in a box or bag along with a description of the issue. The hearing aid(s) would then be repaired by an audiologist who was wearing the appropriate PPE (Personal Protective Equipment). Once the aid(s) have been repaired they would be left outside of your home for you to collect once the audiologist is a safe distance away.
We offer domiciliary visits for our most vulnerable patients, who are physically unable to leave their homes due to health or mobility issues. We are able to assess, test and fit hearing aids in the patients home as well as attend for service and maintenance of their hearing aids. However, for the time being, we have had to suspend home visits where we would need to go into the patient’s home, and are waiting on guidance on when these appointments can be reinstated.
It is now possible to order replacement tubes, domes and batteries. Simply download and fill in our Audiology Tubing or Battery Request Form, and return it to firstname.lastname@example.org. If you would like instructions on how to change the tubing, please make a note of this on the request form. We will then post out the tubes and batteries as required.
Batteries can be collected locally, free of charge, from the places listed below:
The Loop System (also called the Telecoil or the “T” setting) can be activated on your hearing aid on request, and acts alongside the volume switch.
The Loop System can be found in many public places, for example the Post Office, bank, church, cinema or theatre. Some telephones also have one. Where you see the sign you should press the button on your hearing aid to activate the Loop System. It can make it much easier to hear in places where the speaker can be a long way away (i.e. in the church), or where there is a lot of noise (i.e. in the Post Office or bank).
A hearing aid can help you hear many things in and around the house, but even with its help, you may find that you have some remaining problems.
There are a number of products available for sale which could help with things such as:
We can also provide a self-referral form for Social Services to assess any Assistive Listening Devices to help you around the home (e.g. a loop system for the television, vibrating pad for under your pillow for the smoke alarm or flashing light for your doorbell).
Please contact the audiology department for more information.