Coronavirus guidance

Restrictions remain in place and inside all of our hospitals you still need to wear a mask, wash your hands and follow social distancing. Please see information for visitors > before you plan on visiting.

Audiology at Queen's Hospital Burton

The audiology department at Queen’s Hospital Burton, provides a comprehensive service for those who have difficulties with their hearing or tinnitus.

We are an extensive team of specialist audiologists and audiology assistant practitioners, who deal with all aspects of hearing and tinnitus related care.

We assess patients with hearing difficulties and support them through each stage of their treatment; from initial assessment, to hearing aid fitting, and follow-up care. This may be through either face to face appointments, or via telephone or virtual consultations. Please inform us beforehand if there is anything we can do to accommodate your needs better during your appointment, or if an interpreter may be required.

Find out more about our hearing aid service [pdf] 283KB

We also have a team of tinnitus specialists who provide support and rehabilitation to those patients who are adversely affected by their tinnitus. There are a number of ways this can be achieved; examples include counselling, hearing aids, sound therapy, and combination devices which are hearing aids with a built in noise generator. Every patient’s treatment path is unique to them, and tailor made to help ease the difficulties they face in regard to their tinnitus.


A referral is required to access our services, either through your GP as a Direct Referral, or via ENT, depending on the individual case.

We provide an AQP service, through which we offer free routine hearing assessment and hearing aid provision for over 55 year olds, which is accredited by the NHS.

Additionally, we also offer free hearing assessments and hearing aid provision for non-routine and complex cases for anyone over the age of 18.

If you are experiencing any of the following alongside your hearing difficulties, please ask your GP to refer you to ENT:

  • Rapid onset of hearing loss (90 days or less)
  • Sudden hearing loss (within 72 hours) or Rapid onset (within 90 days) hearing loss. If you do experience sudden hearing loss, please seek urgent care from your GP or A&E
  • Fluctuating hearing loss (not associated with a cold)
  • If your hearing is significantly worse on one side (asymmetric hearing loss)
  • Chronic pain, ear infections or discharge from your ears
  • A perforated ear drum
  • Vertigo
  • Tinnitus that is on one side only, pulsatile tinnitus, or if it is affecting your quality of life or sleep
  • An increased sensitivity to sound

Please inform us if you have any medically implanted devices such as a Programmable PVP Shunt or Pacemaker so that we can ensure that the equipment we use is compatible.  


We run a number of clinics across the area, these include:

  • Queens Hospital, Burton
  • Sir Robert Peel Hospital, Tamworth
  • Samuel Johnson Hospital, Lichfield
  • Balance Street GP Surgery, Uttoxeter
  • Swadlincote Health Centre, Civic Way
  • Wellbrook Medical Centre, Welland Road, Hilton


Contact Information

Audiology Queens Hospital
Reception B, Floor 1
Belvedere Road
Burton on Trent
DE13 0RB

Telephone: 01283 593014

Smartphone Applications

If you have been advised that the hearing aid that you will be fitted with is compatible with your smartphone/tablet, and are interested in using this feature, it would be advisable to download the appropriate app prior to your appointment – your audiologist will inform you of which app to download.

Please note that suitability for these hearing aids will also depend on the type and level of hearing loss.

Danalogic Ambio aids

Oticon Engage/Xceed

Phonak Nova aids

Other useful apps

Video consultations

Due to the Coronavirus outbreak we have had to make changes to the way we provide our services to limit the amount of people and time spent in the hospital. We are now able to offer ‘remote’ online video consultations.

Get information on our video consultations >

Video consultation is as convenient as a phone call with the added value of face to face communication.  It can save you time and money (by not having to travel to and from appointments) and bring care closer to home. There are a number of appointments that can be carried out through video calling, but if you require a hearing test, impressions for new moulds or in some circumstances a repair/service then we would arrange an appointment for you at one of our sites. 

Hearing aid repairs and servicing

Unfortunately, we are no longer able to offer drop in repair sessions. We usually see a large number of patients during these sessions and we do not have the facilities for patients to maintain social distancing whilst they are waiting. Therefore, we have had to suspend all drop-in repair sessions indefinitely. 

However, we do still offer a:

  • Booked repair service – Please contact the Audiology Office at Queens Hospital via telephone or email to arrange an appointment.
  • Postal repair service - You can post your hearing aids to the Audiology department at Queens Hospital, Burton. We would then inform you when the repair is complete and post it back to you or advise you to collect it.
  • Drop off repair service - You can drop your hearing aids off at either the Audiology department at Queen's Hospital (there is a box at Reception for hearings aids to be left in), Outpatients reception at Samuel Johnson Community Hospital, or the Minor Injuries reception at Sir Robert Peel Community Hospital Monday to Friday between 9am and 4pm. We will then contact you once your hearing aids have been repaired and are ready to collect.

If all you require is a tube change and feel you would be able to do this yourself, please refer to the "Ordering tubing and batteries for your hearing aids" section (below) for a form that you can complete, to request the appropriate tubing for your aid(s). You can find instructions on how to re-tube under Useful links.

Please note that you will only be able to see an audiology assistant practitioner or audiologist at any of our sites, by booked appointment only. This is so that we can allocate the correct amount of time, as well as consider other factors.

Due to the current situation with Covid-19, the amount of people we can have in our hospitals and waiting areas is limited, and each patient we come into contact with requires screening. Therefore, if you have not booked an appointment, we will not be able to see you.

Ordering tubing and batteries for your hearing aid(s)

It is now possible to order replacement tubes, domes and batteries. Simply download and fill in our Audiology Tubing or Battery Request Form, and return it to If you would like instructions on how to change the tubing, please make a note of this on the request form. We will then post out the tubes and batteries as required.

Battery collection points

Batteries can be collected locally, free of charge, from the places listed below:

  • PCP Pharmacy, 30 Hospital St, Tamworth
  • Queen's Hospital, Burton (ground floor helpdesk or Audiology reception, opposite Reception B)
  • Samuel Johnson Hospital, Lichfield (helpdesk opposite main entrance or Outpatients reception)
  • Sir Robert Peel Hospital, Tamworth (Minor injuries reception)
  • Swadlincote Health Centre, Civic Way
  • Uttoxeter Health Centre,  Balance Street
  • Winshill Medical Centre, Melbourne Avenue

GP surgeries (their registered patients only):

  • Abbots Bromley Surgery
  • Alrewas Surgery
  • Barton Under Needwood Family Practice
  • Castle Medical Group, Ashby
  • Cloisters Medical Practice
  • Hill St. Health & Wellbeing Centre, Stapenhill
  • Measham Medical Centre
  • Peel Croft Surgery, Lichfield St, Burton
  • Salters Meadow, Burntwood
  • Stretton Medical Centre
  • Trent Meadows Practice, Branston
  • Tutbury & Dove River Practice, Tutbury
  • The Westgate Practice
  • Wellbrook Medical Centre, Hilton
  • Willington Surgery
  • Dr Yannamani & Dr Khare Practice (Stoneydelph)
  • Yoxall Health Centre

The Loop System and Environmental aids

loop system icon The Loop System (also called the Telecoil or the “T” setting) can be activated on your hearing aid on request, and acts alongside the volume switch.

The Loop System can be found in many public places, for example the Post Office, bank, church, cinema or theatre. Some telephones also have one. Where you see the sign you should press the button on your hearing aid to activate the Loop System. It can make it much easier to hear in places where the speaker can be a long way away (i.e. in the church), or where there is a lot of noise (i.e. in the Post Office or bank).

Environmental aids

A hearing aid can help you hear many things in and around the house, but even with its help, you may find that you have some remaining problems.

There are a number of products available for sale which could help with things such as:

  • Hearing the television
  • Alarm clocks
  • Listening to music
  • Using the telephone
  • Using a mobile phone

We can also provide a self-referral form for Social Services to assess any Assistive Listening Devices to help you around the home (e.g. a loop system for the television, vibrating pad for under your pillow for the smoke alarm or flashing light for your doorbell).

Please contact the audiology department for more information.

Remote care

We will be commencing a new remote service for those patients who have Danalogic Ambio, Phonak Nova, or Oticon Engage/Xceed hearing aids, and have a compatible smartphone or tablet with access to the relevant app (please refer to Useful links above to download the app and for more information on how to use it).

This remote service will allow you to connect with your audiologist in real time through the app for a virtual appointment, during which you can request fine tuning for your hearing aids. The audiologist will make the fine tuning adjustments you require during the session and send them to you through the app; you will then be able to download the changes on to your hearing aids.

Please refer to the links below for further information:

Please note that remote care appointments will have to be pre-arranged as with all other types of appointments.