Tell us about care you received

We value your feedback to help improve our services. 

Please tell us how we are doing, so that we can identify what is working well and what isn’t.

There are several ways you can share your experiences.


Contact the team who are providing your care

If you have questions or a concern about yourself, or a relative/friend in our care, please raise your concerns firstly with the team providing the care. They will usually be best placed to help and put things right as soon as possible. 

View a directory of our wards and services >


Contact our Patient Advice and Liaison Service (PALS)

If you need help, advice, information or would like to speak to us about an enquiry, concern, make a comment or share a compliment, contact our PALS team >.

PALS can give advice and support where needed regarding your NHS health care by liaising with the appropriate staff, managers and relevant organisations.


Make a complaint

If there is an aspect of your care or a service that you haven’t been satisfied with, please let us know as soon as possible.

We are committed to working with you to undertake an open and thorough investigation into your concerns and achieving a satisfactory resolution. However, we recognise that making a complaint can be difficult and so we want to ensure you have the right level of information and support throughout the process.

How to make a complaint >


Friends and family test

The NHS Friends and Family Test (FFT) helps us to understand whether patients are happy with the service provided, or where improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment.


Complete one of our feedback forms

When we receive your form, it will be reviewed by the PALS or Complaints team to consider the most appropriate way forward. You will be contacted to discuss and agree this.

  • Raise an enquiry online >
    If you have a general query, such as how to access your health records, a query on parking, or a suggestion on how to improve our services.
  • Leave us a compliment online >
    If you would like to let us know of a positive experience during your care.
     
  • Raise a concern online >
    If you have issues regarding your current care, appointment issues, an inpatient admission, or your wait to be seen in our hospitals this is a more informal route and the issues raised are escalated to senior staff of the area the concerns relate to.  A response will be provided to you usually by telephone or email. PALS timescales are shorter and we aim to provide a response to you within either 5 or 10 working days.
     
  • Raise a complaint online >
    If you are unhappy with an aspect of care, treatment, or service (for yourself or a relative/friend) that you feel requires a more detailed investigation, you can choose to raise your concern as a formal complaint.  A lead investigator will be appointed to fully investigate the issues raised and either a meeting or written reply is offered to provide you with a response.  A formal complaint has a 40 working day time scale assigned to enable the investigation of concerns raised.