Visiting guidance

Restrictions remain in place and inside all of our hospitals you still need to wear a mask. Please see information for visitors > before you plan on visiting.

Your appointment

nurse and patient with crutches

Information on your appointment, including how to cancel or change an appointment, interpreter services, and getting disability assistance.

Waiting for your appointment and healthcare

Each year we treat nearly one million patients in our hospitals and referrals are rising. In addition, it is not unusual for a single GP to accommodate up to 90 appointments in a day at the moment. We are all working very hard together to ensure that people are diagnosed and start treatment as soon as possible.

The Covid-19 pandemic has had a huge impact on the NHS and since the second wave of Covid-19 last winter we have worked tirelessly to resume services and keep patients safe, at the same time as we continue to treat those with Covid-19.

However, the pandemic is far from over. All patients are prioritised according to their clinical need. Due to the nature of the current situation, we can’t be certain how long people will have to wait for non-urgent operations. For routine care in hospital many patients may have to wait longer than 12 months, particularly if they require a procedure. We also know it is sometimes difficult to get an appointment with your GP, which we understand is stressful for you.

We are reviewing patients who have been waiting a long time to help us prioritise those in most urgent need. Please be assured we are doing our utmost to ensure you and your families get the treatment you require as soon as possible. If you used the NHS e-Referral Service to book your appointment it will have given you an indicative appointment and treatment waiting time.


If you haven’t been given an appointment yet

You may have been to see your GP and they advised they were going to refer you to the hospital, but you haven’t yet had an appointment through. This is again due to the number of patients who require treatment. Until you have received your appointment you will stay under the care of your GP. Your GP will be aware of direct access diagnostic waiting times and will only request diagnostics tests that will change the future management of your care.


What to do if your symptoms get worse

If you have an appointment date with a hospital specialist, and you feel that your symptoms are worsening, then contact the secretary for your consultant. If you are yet to receive your appointment, and you feel that your symptoms are worsening, then see your GP who can review and contact UHDB accordingly for advice if required.


What to do if you no longer require your appointment

This is not unusual, please do not feel you have to attend simply because this has been organised. Each year more than 40,000 outpatient appointments are not attended by patients. If you no longer require your appointment, please let us know as soon as possible as that will allow us to offer an earlier appointment to another patient.


What to do if you want to raise a concern

If you feel that the hospital clinical team haven’t been able to resolve your concerns after you have spoken to them about your waiting time, you can speak to our dedicated Patient Advice and Liaison Service (PALS) >


Useful information while waiting

There are often things you can do and changes you can make that can help you to cope with your condition whilst you are waiting. There is a range of information and guidance for each specialty at UHDB.

Please visit our all services and wards > page for information for the specialism you are being treated by.

You can also access:
 

Change or cancel an appointment

eReferral service

If you booked an appointment through the NHS eReferral service, you will need to:


By telephone

To change or cancel your appointment, call the clinic number on your appointment card or letter.

If you do not have the clinic number, or you are not able to get in touch with the clinic, please contact the relevant hospital switchboard:


By email

(For Royal Derby Hospital and Florence Nightingale Community Hospital only).

To change or cancel your appointment by email, you will need to provide the following information:
 

  • Full name
  • Telephone number 
  • Appointment date and time
  • Reason for requesting to change or cancel this appointment
     

Email: dhft.patientappointmentchanges@nhs.net
(If you wish to cancel more than one appointment on the same day you will need to submit a separate email for each appointment).


By sending an email, you are agreeing to the following:

  • I understand that if I completely cancel this appointment and I later change my mind, I will need to return to see my GP for a new referral.
  • I understand that I need to cancel or rearrange my own hospital transport and this will not automatically be done for me.
     

Do not send an email if:

  • Your appointment is within the next 48 hours
  • You have an appointment with:
    • imaging (xray, CT, MRI or ultrasound)
    • maternity, obstretics or ultrasound
    • palliative medicine
    • chemotherapy

You will need to call the relevant department direct.

Getting to your appointment

For information on getting to our hospitals, please visit the relevant pages:
 

 

Healthcare Travel Costs Scheme (HTCS)

If you receive benefits or are a carer or escort, you may be eligible to claim travel costs.

Disability and language assistance

Disability assistance

If you have any special needs, please let your ward or clinic know before your visit.

It is important that we meet the needs of disabled people. If you have any comments that would help us improve the accessibility of our services, please let us know. Wheelchairs are available if required, but you are welcome to bring your own wheelchair, aids, or any other equipment that you need. Most reception areas have hearing loops.

If you are cared for by a relative or friend we would encourage your carer to talk to our staff about your particular needs. They may be able to explain about any special care you have at home that it would be helpful for our staff to know about. If you will need some extra help when you return home they can learn about this, if you wish.


Getting around the hospitals

There are a number of facilities that make it easier for people with disabilities or limited mobility to use our hospitals. Some of these services include:

  • Disabled parking spaces, close to entrances
  • 30 minute drop off bays
  • Wheelchairs at entrances
  • Hospital buggies


Language assistance

If you have difficulty in speaking, hearing or understanding English, please let us know as soon as possible so we can arrange confidential interpreting support for you. To discuss your interpreting needs, please contact the ward or clinic you will be attending.