Coronavirus guidance

Restrictions remain in place and inside all of our hospitals you still need to wear a mask, wash your hands and follow social distancing. Please see information for visitors > before you plan on visiting.

Your appointment

nurse and patient with crutches  

Information on your appointment, including how to cancel or change an appointment, interpreter services, and getting disability assistance.

Change or cancel an appointment

eReferral service

If you booked an appointment through the NHS eReferral service, you will need to:

By telephone

To change or cancel your appointment, call the clinic number on your appointment card or letter.

If you do not have the clinic number, or you are not able to get in touch with the clinic, please contact the relevant hospital switchboard:

By email

(For Royal Derby Hospital and Florence Nightingale Community Hospital only).

To change or cancel your appointment by email, you will need to provide the following information:

  • Full name
  • Telephone number 
  • Appointment date and time
  • Reason for requesting to change or cancel this appointment

(If you wish to cancel more than one appointment on the same day you will need to submit a separate email for each appointment).

By sending an email, you are agreeing to the following:

  • I understand that if I completely cancel this appointment and I later change my mind, I will need to return to see my GP for a new referral.
  • I understand that I need to cancel or rearrange my own hospital transport and this will not automatically be done for me.

Do not send an email if:

  • Your appointment is within the next 48 hours
  • You have an appointment with:
    • imaging (xray, CT, MRI or ultrasound)
    • maternity, obstretics or ultrasound
    • palliative medicine
    • chemotherapy

You will need to call the relevant department direct.

Getting to your appointment

For information on getting to our hospitals, please visit the relevant pages:


Healthcare Travel Costs Scheme (HTCS)

If you receive benefits or are a carer or escort, you may be eligible to claim travel costs.

Disability and language assistance

Disability assistance

If you have any special needs, please let your ward or clinic know before your visit.

It is important that we meet the needs of disabled people. If you have any comments that would help us improve the accessibility of our services, please let us know. Wheelchairs are available if required, but you are welcome to bring your own wheelchair, aids, or any other equipment that you need. Most reception areas have hearing loops.

If you are cared for by a relative or friend we would encourage your carer to talk to our staff about your particular needs. They may be able to explain about any special care you have at home that it would be helpful for our staff to know about. If you will need some extra help when you return home they can learn about this, if you wish.

Getting around the hospitals

There are a number of facilities that make it easier for people with disabilities or limited mobility to use our hospitals. Some of these services include:

  • Disabled parking spaces, close to entrances
  • 30 minute drop off bays
  • Wheelchairs at entrances
  • Hospital buggies

Language assistance

If you have difficulty in speaking, hearing or understanding English, please let us know as soon as possible so we can arrange confidential interpreting support for you. To discuss your interpreting needs, please contact the ward or clinic you will be attending.