Call 999 if someone is seriously ill or injured
Always call 999 if someone is seriously ill or injured and their life is at risk. A call operator will advise you on what will happen next.
Examples of medical emergencies include (but are not limited to):
- Chest pain
- Difficulty in breathing
- Severe loss of blood
- Severe burns or scalds
- Severe allergic reactions.
Get medical help near you or advice on Coronavirus
To get help near you visit the NHS 111 Online page (opens in new window) > which can answer questions about your main symptom, help you find out when and where to get help, and be contacted by a nurse if needed.
Do you really need to go to the Emergency Department?
Emergency departments should only be used in an emergency or life-threatening situation. If you don't need emergency care, please consider one of the alternatives below.
Call NHS 111
If you have an urgent but non life-threatening medical concern, you can get advice from a fully trained adviser by calling NHS 111.
NHS 111 is available 24/7 and is free.
The adviser will ask you questions to assess your symptoms and direct you to the right medical care, which can include:
- sending an ambulance
- connecting you to a nurse, emergency dentist or GP
- booking a face-to-face appointment
- providing self-care advice
Contact NHS 111
Walk-in centres / Minor Injuries Units (MIUs)
A walk-in centre can give you advice and treatment for minor injuries and ailments. You don't need an appointment and anyone can use the service - including those who are not registered with a GP. They are open later in the evenings and at weekends when your usual GP surgery may be closed.
Minor Injuries Unit
We have minor injuries units in Tamworth and Lichfield. You don't need an appointment and you will be seen by a nurse. Waiting times are variable.
Urgent Treatment Centres (UTCs)
If you have an illness or injury that requires urgent attention, you can go to an Urgent Treatment Centre (UTC). You don't need to book an appointment.
Please note that the centre cannot help with:
- conditions being treated by your GP (prescriptions, sick leave etc)
- injuries requiring x-ray
- blood tests, pregnancy tests, sexual health tests
Contact Derby Urgent Treatment Centre
Florence Nightingale Community Hospital
Telephone: 01332 224 700
Monday to Sunday: 8am - 8pm, 365 days a year
When you are unwell but you do not need urgent medical attention, you should make arrangements to see your GP.
Not registered with a GP?
Alternatively, if you have an urgent medical matter, you can visit a walk-in centre or minor injuries unit.
A pharmacist can give advice on a minor injuries or illnesses, such as infections, cold and flu, travel advice and rashes. They can also prescribe certain medicines including emergency contraception, flu vaccines and emergency supplies of your regular prescriptions.
They often have a private consultation room if you need to talk to them in confidence.