Restrictions remain in place and inside all of our hospitals you still need to wear a mask, wash your hands and follow social distancing. Please see information for visitors > before you plan on visiting.
Due to continued high levels of Covid-19 positive inpatients within our wards and intensive care units across our hospitals, visiting needs to be managed carefully. People who are unwell in hospital are vulnerable and at a higher risk of Covid-19 than those who are well.
We have been operating a compassionate visiting policy for some time now. We know that it’s important for our patients to see family and friends, but we ask for you to please work with us and consider if your visit is essential, to help prevent the spread of infection. Please read the changes made to visiting restrictions below.
If a family member, carer or friend is unable to visit, please speak to the ward staff who can arrange to pass on a message or arrange a 'virtual visiting' service appointment >.
Clean your hands using the hand sanitiser provided or soap and water where this is available;
All vulnerable persons specifically those with learning disability, dementia, mental health or complex needs and those who are unable to make decisions for themselves, may be accompanied by their carers or advocate. If this cannot be accommodated within the visiting restrictions above, carers are encouraged to speak to the ward/department team, who can contact the LD specialist nurses/Dementia specialist team about reasonable adjustments that may be required and provided according to their circumstances.
In cases, such as where patients are critically ill or nearing the end of their life, we will work with families to ensure that we make a risk assessed decision to allow as many close family members as possible to visit their relative through a compassionate visiting approach.
Organisations can exercise discretion where Covid-19 rates are higher within the local communities and or within the hospitals including where outbreaks are occurring. The health, safety and wellbeing of our patients, communities and staff remain the priority.
We would like to thank you for your co-operation and support in limiting the spread of coronavirus and in keeping our patients, staff and visitors safe. If you have any questions about these restrictions, please speak to a member of staff on the ward or department.
We understand that it is important to contact your loved ones while they are in hospital. Where possible, we encourage relatives and friends to call the patient directly or have a video call. Our sites have free WiFi which supports web browsing and instant messaging, allowing you stay in touch.
If you want to contact the ward for updates, we would be grateful if one person from the family can be the nominated contact, who then keeps the rest of the family and friends informed. This helps to keep our phone lines as clear as possible for other families who need updates.
We know that it’s important for our patients to see family and friends but please make use of the other options to stay connected with your loved one > during their stay in hospital.
Find directions, contact numbers and parking information for each of our five hospitals:
We are committed to improving patient safety by reducing and preventing infections such as MRSA, Clostridium difficule and novovirus. You can help keep our hospitals clean and reduce the risk of spreading infection.
Please do not visit the hospital (as a visitor or patient) if you are unwell with:
Cleaning your hands is the most effective way of preventing germs being passed from one person to another. Wash you hands with soap and water:
Alcohol gel dispensers are by most beds and at the entrances of all wards for staff, patients and visitors to use.
If you see an area that is need of cleaning, please report it to member of staff.
Smoking tobacco and cigarettes at any of our hospitals is not allowed. This applies to all patients, visitors and staff.
Whilst you are here, please do not smoke anywhere inside or outside our hospital buildings.
If you are a patient at UHDB and you would like support to stop smoking, please speak to your clinical team. We can also talk to you about the options for helping you if you need to stay in hospital.
Call the free Smokefree National Helpline to speak to a trained adviser:
Telephone: 0300 123 1044
All lines are open Monday to Friday 9am to 8pm and Saturday and Sunday 11am to 4pm.
You can also find all the information and free resources you need to help you quit on the NHS Smokefree website.
We understand that mealtimes are important. The 'protected mealtime' service is a period over lunch time when all non-urgent activity on the ward, including visiting, stops (all essential and urgent care needs will continue to be met).
This is done to prevent unnecessary interruptions to mealtimes and enable the healthcare team to be available to help serve food and give assistance to patients who require it. It also creates a more relaxed and calm atmosphere, giving patients time to socialise and enjoy their meal with fewer distractions on the ward.
If you normally visit at mealtimes in order to help or encourage your relative/close one to eat, we are happy for you to continue to do this. Please arrange this with the nurse in charge.