Coronavirus guidance

Restrictions remain in place and inside all of our hospitals you still need to wear a mask, wash your hands and follow social distancing. Please see information for visitors > before you plan on visiting.

Information for visitors

Visiting restrictions in our hospitals (updated September 2021)

Due to continued high levels of Covid positive inpatients within our wards and Critical care Units across our hospitals, visiting still needs to be managed carefully. People who are unwell in hospital are vulnerable and at a higher risk of Covid-19 than those who are well.

We have been operating a compassionate visiting policy for some time now and  propose to make changes moving this towards a Safest Visiting approach. We know that it’s important for our patients to see family and friends, but we ask for you to please work with us and consider if your visit is essential, to help prevent the spread of infection. Please read the changes made to visiting restrictions below.

If a family/carer or friend is unable to visit, please speak to the ward staff who can arrange to pass on a message or arrange a virtual vist >.

 

Guidance to all visitors

  • You should avoid coming to the hospital if you are feeling unwell, including with cold or flu symptoms, or if you are Covid positive or have had recent contact with someone who is Covid positive
  • We request that you undertake a lateral flow test prior to visiting the ward and only attend if it reads a negative result
  • The ward will be organising a booking system so please phone the ward to agree a designated time
  • You must always wear a face covering or mask on entrance to the hospitals. If you forget to bring face covering or don’t have access to one, we will offer you a surgical facemask to wear
  • Wash or sanitise your hands as soon as you enter a ward or unit. Please ask the ward team about the additional protective equipment you will need on the ward
  • Follow the additional measures that will be requested by our staff if you are visiting a patient with an infection
  • Once on the ward do not leave until your visit is complete as you will not be able to return


Adult inpatient wards in the Trust


Visiting outpatients and diagnostics

  • Please come alone unless it is essential that you have someone with you or have an accompanying carer
  • We acknowledge that patients attending these departments may sometimes be receiving sensitive news and test results and we will ensure that we support a compassionate approach to enable patients to be accompanied during these circumstances
  • We may also ask that relatives or carers wait outside the clinic/department
  • Face masks must always be worn unless removed as part of your consultation


Emergency Department

  • Restricted to 1 person per patient however this will be reviewed if the department is crowded


Children and Young People (CYP) Services

  • CED, PAU and outpatients 1 person per patient
  • Sunflower (Electives) have 1 parent/carer (this has to be the person who has isolated with the CYP.)
  • Paediatric ward high risk patients in isolation (covid and RSV). The parent who attends with the CYP stays with the CYP through their stay unless extenuating circumstances
  • Paediatric wards medium risk patient. Parent/carer can change over every 24 hours unless extenuating circumstances
  • Neonatal Unit open visiting for both parents


Maternity services

  • Labour ward: 2 birth partners when in active labour
  • Inpatient antenatal and postnatal ward: 1 visitor for up to 4 hours a day
  • Antenatal and USS appointments: 1 partner
  • Home births: Due to current pressures affecting all areas within maternity services, we’ve made the difficult decision to suspend our home birthing service across Derbyshire and Staffordshire. Access further information about the temporary change to our home birth service >

 

Exceptions

All vulnerable persons specifically those with learning disability, dementia, mental health or complex needs and those who are unable to make decisions for themselves, may be accompanied by their carers or advocate. If this cannot be accommodated within the visiting restrictions above, carers are encouraged to speak to the ward/department team, who can contact the LD specialist nurses/Dementia specialist team about reasonable adjustments that may be required and provided according to their circumstances.

In cases, such as where patients are critically ill or nearing the end of their life, we will work with families to ensure that we make a risk assessed decision to allow as many close family members as possible to visit their relative through a compassionate visiting approach.

Organisations can exercise discretion where Covid rates are higher within the local communities and or within the hospitals including where outbreaks are occurring. The health, safety and wellbeing of our patients, communities and staff remain the priority.

We would like to thank you for your co-operation and support in limiting the spread of coronavirus and in keeping our patients, staff and visitors safe. If you have any questions about these restrictions, please speak to a member of staff on the ward or department.


Contacting our wards

We understand that it is important to contact your loved ones while they are in hospital. Where possible, we encourage relatives and friends to call the patient directly or have a video call. Our sites have free WiFi which supports web browsing and instant messaging, allowing you stay in touch.

If you want to contact the ward for updates, we would be grateful if one person from the family can be the nominated contact, who then keeps the rest of the family and friends informed. This helps to keep our phone lines as clear as possible for other families who need updates.

We know that it’s important for our patients to see family and friends but please make use of the other options to stay connected with your loved one during their stay in hospital.

Face coverings when attending our hospitals

Face coverings when attending our hospitals

University Hospitals of Derby and Burton has put in place comprehensive measures for staff, patients and visitors for the wearing of face masks and face coverings whilst at our hospitals. All patients and visitors should wear a face covering on entrance to the hospitals and throughout the duration of their visit.

The face coverings can be a scarf, homemade face mask or one that has been purchased. The measures are an important part, alongside social distancing, of reducing the spread of Covid-19 in our hospitals and to keep our patients and communities safe.

We have a limited supply of surgical facemasks that will be offered to patients and visitors who arrive without a face covering. Exceptions are allowed on an individual basis for vulnerable people, people with disabilities, children and those with certain medical conditions (e.g. asthma).

Under certain circumstances, for example visiting an inpatient on a ward, you may be asked to change your face covering for a face mask we will provide.

It is important that your clinical care is not compromised so in situations when wearing face covering makes communication too difficult, coverings can be removed with the appropriate social distancing followed. However, for the safety of our staff we would ask that you wear your covering if you are able to.

People with Covid-19 can have very mild or no respiratory symptoms (asymptomatic) and can transmit the virus to others without being aware of it. Face coverings can be cloth and/or homemade, and advice on how to wear and make a face covering can be found on the government website.

Get advice on how to wear and make a face covering (opens in new window) >

Face coverings worn as part of religious beliefs or cultural practice are also acceptable, providing they are not loose and cover the mouth and nose.

Good hand hygiene and maintenance of social distancing continue to be extremely important actions to reduce spread of Covid-19. The measures in place for social distancing and hand hygiene are not changing. These are maintaining a distance of 2m from others when not wearing PPE for the designated area, keeping left, following lift and stair restrictions and practicing good hand hygiene, notable handwashing for a minimum of 20 seconds.

Wards and visiting times

Find ward information such as contact details, visiting hours, and additional information for each of our hospitals:
 

Preventing infections

We are committed to improving patient safety by reducing and preventing infections such as MRSA, Clostridium difficule and novovirus. You can help keep our hospitals clean and reduce the risk of spreading infection.


When not to come into hospital

Please do not visit the hospital (as a visitor or patient) if you are unwell with:

  • cold-like symptoms
  • diarrhoea and vomiting
  • infectious diseases such as chickenpox, shingles, measles etc


Wash your hands

Cleaning your hands is the most effective way of preventing germs being passed from one person to another. Wash you hands with soap and water:

  • after visiting the toilet
  • before and after eating food
  • before and after visiting a patient

Alcohol gel dispensers are by most beds and at the entrances of all wards for staff, patients and visitors to use.


Report an issue

If you see an area that is need of cleaning, please report it to member of staff.

Smoking

Smoking tobacco and cigarettes at any of our hospitals is not allowed.  This applies to all patients, visitors and staff.

Whilst you are here, please do not smoke anywhere inside or outside our hospital buildings. 

If you are a patient at UHDB and you would like support to stop smoking, please speak to your clinical team. We can also talk to you about the options for helping you if you need to stay in hospital.
 

Get free support to quit

Call the free Smokefree National Helpline to speak to a trained adviser:

Telephone0300 123 1044


All lines are open Monday to Friday 9am to 8pm and Saturday and Sunday 11am to 4pm.

You can also find all the information and free resources you need to help you quit on the NHS Smokefree website.

Get information to help you stop smoking (opens in new window) >

Mealtimes

We understand that mealtimes are important. The 'protected mealtime' service is a period over lunch time when all non-urgent activity on the ward, including visiting, stops (all essential and urgent care needs will continue to be met).

This is done to prevent unnecessary interruptions to mealtimes and enable the healthcare team to be available to help serve food and give assistance to patients who require it. It also creates a more relaxed and calm atmosphere, giving patients time to socialise and enjoy their meal with fewer distractions on the ward.

If you normally visit at mealtimes in order to help or encourage your relative/close one to eat, we are happy for you to continue to do this. Please arrange this with the nurse in charge.

Keeping you safe

We are dedicated to providing a safe and welcoming environment. We do not tolerate anti-social behaviour, violence or discrimination of any kind and, if necessary, we will take appropriate action. You can help by treating all staff, patients and visitors with respect.

All staff employed by the Trust will carry a photo identification badge. If you are ever unsure who anyone is, please ask to see their badge.


Policies and documents: