Information for visitors

Getting to our hospitals

Find directions, contact numbers and parking information for each of our five hospital:
 

Wards and visiting times

Find ward information such as contact details, visiting hours, and additional information for each of our hospitals:
 

 

Preventing infections

We are committed to improving patient safety by reducing and preventing infections such as MRSA, Clostridium difficule and novovirus. You can help keep our hospitals clean and reduce the risk of spreading infection.

When not to come into hospital

Please do not visit the hospital (as a visitor or patient) if you are unwell with:

  • cold-like symptoms
  • diarrhoea and vomiting
  • infectious diseases such as chickenpox, shingles, measles etc

Wash your hands

Cleaning your hands is the most effective way of preventing germs being passed from one person to another. Wash you hands with soap and water:

  • after visiting the toilet
  • before and after eating food
  • before and after visiting a patient

Alcohol gel dispensers are by most beds and at the entrances of all wards for staff, patients and visitors to use.

Report an issue

If you see an area that is need of cleaning, please report it to member of staff.

Smoking

Smoking tobacco and cigarettes at any of our hospitals is not allowed.  This applies to all patients, visitors and staff.

Whilst you are here, please do not smoke anywhere inside or outside our hospital buildings. 

If you are a patient at UHDB and you would like support to stop smoking, please speak to your clinical team. We can also talk to you about the options for helping you if you need to stay in hospital.
 

Get free support to quit

Call the free Smokefree National Helpline to speak to a trained adviser:


Telephone0300 123 1044.


All lines are open Monday to Friday 9am to 8pm and Saturday and Sunday 11am to 4pm.

You can also find all the information and free resources you need to help you quit on the Smokefree website.

Mealtimes

We understand that mealtimes are important. The 'protected mealtime' service is a period over lunch time when all non-urgent activity on the ward, including visiting, stops (all essential and urgent care needs will continue to be met).

This is done to prevent unnecessary interruptions to mealtimes and enable the healthcare team to be available to help serve food and give assistance to patients who require it. It also creates a more relaxed and calm atmosphere, giving patients time to socialise and enjoy their meal with fewer distractions on the ward.

If you normally visit at mealtimes in order to help or encourage your relative/close one to eat, we are happy for you to continue to do this. Please arrange this with the nurse in charge.

Keeping you safe

We are dedicated to providing a safe and welcoming environment. We do not tolerate anti-social behaviour, violence or discrimination of any kind and, if necessary, we will take appropriate action. You can help by treating all staff, patients and visitors with respect.

All staff employed by the Trust will carry a photo identification badge. If you are ever unsure who anyone is, please ask to see their badge.

Policies and documents: