*Last updated 20 February 2023
Inside our hospitals we care for vulnerable patients so all visitors and patients should;
Please do not enter our hospitals if:
Patients with dementia, autism, a learning disability, or mental health issues coming into Emergency Departments and inpatient wards, as well as outpatient departments, may be accompanied by a family member or carer.
We understand that it is important to contact your loved ones while they are in hospital. Where possible, we encourage relatives and friends to call the patient directly or have a video call. Our sites have free WiFi which supports web browsing and instant messaging, allowing you stay in touch.
If you want to contact the ward for updates, we would be grateful if one person from the family can be the nominated contact, who then keeps the rest of the family and friends informed. This helps to keep our phone lines as clear as possible for other families who need updates.
We know that it’s important for our patients to see family and friends but please make use of the other options to stay connected with your loved one > during their stay in hospital.
Find directions, contact numbers and parking information for each of our five hospitals:
Find ward information such as contact details, visiting hours, and additional information for each of our hospitals:
We are committed to improving patient safety by reducing and preventing infections such as MRSA, C. diff (also known as Clostridioides difficile or C. difficile), and norovirus. You can help keep our hospitals clean and reduce the risk of spreading infection.
Please do not visit the hospital (as a visitor or patient) if you are unwell with:
Cleaning your hands is the most effective way of preventing germs being passed from one person to another. Wash you hands with soap and water:
Alcohol gel dispensers are by most beds and at the entrances of all wards for staff, patients and visitors to use.
If you see an area that is need of cleaning, please report it to member of staff.
Smoking tobacco and cigarettes at any of our hospitals is not allowed. This applies to all patients, visitors and staff.
Whilst you are here, please do not smoke anywhere inside or outside our hospital buildings.
If you are a patient at UHDB and you would like support to stop smoking, please speak to your clinical team. We can also talk to you about the options for helping you if you need to stay in hospital.
Call the free Smokefree National Helpline to speak to a trained adviser:
Telephone: 0300 123 1044
All lines are open Monday to Friday 9am to 8pm and Saturday and Sunday 11am to 4pm.
You can also find all the information and free resources you need to help you quit on the NHS Smokefree website.
Get information to help you stop smoking (opens in new window) >
We understand that mealtimes are important. The 'protected mealtime' service is a period over lunch time when all non-urgent activity on the ward, including visiting, stops (all essential and urgent care needs will continue to be met).
This is done to prevent unnecessary interruptions to mealtimes and enable the healthcare team to be available to help serve food and give assistance to patients who require it. It also creates a more relaxed and calm atmosphere, giving patients time to socialise and enjoy their meal with fewer distractions on the ward.
If you normally visit at mealtimes in order to help or encourage your relative/close one to eat, we are happy for you to continue to do this. Please arrange this with the nurse in charge.