Coronavirus guidance

If you think you may have symptoms of Coronavirus, follow the national guidance and self-isolate for 10 days. We have Introduced a number of measures and changes to help delay the spread of the virus and maintain essential health services for those that will continue to need them during these unprecedented times. If you, or a member of your family has tested positive for Coronavirus, please find resources to aid your/their recovery on our Coronavirus - Supporting your recovery page.

Information for visitors

Visiting restrictions in our hospitals - updated Tuesday 4 August 2020

We've eased visiting restrictions across our hospitals so that each patient can have one visitor of their choice per day for one hour. There will be no set visiting times and the ward team will review each patient on a daily basis to establish whether they wish to have a visitor and who. Each ward will operate a booking system to help them oversee the total number of visitors in an area. Friends and relatives are advised to contact the ward to agree a designated time to visit.

Restrictions will remain in place for children and pregnant women, who will be unable to visit adult inpatients. Patients who are particularly vulnerable to infection due to their illness and treatment, or those patients who have been self-isolating in preparation for an operation may not be allowed but this should be discussed with the ward team.

All visitors will need to wear a face mask at all times during their visit. Visitors who are unable to for any reason should inform the ward to establish if there can be specific measures put in place for them.

All areas

All vulnerable patients, specifically those with learning disability, dementia, mental health or complex needs and those who are unable to make decisions for themselves, may be accompanied by their carers.

Each patient will be allowed one visitor of their choice for a maximum period of one hour per day.

Emergency Department

One person/carer is able to accompany the patient during their time in the emergency department.  

Children

Visiting is limited to one parent per day, who may choose to stay all day or for a short period of time, but there should be no swopping or return in same day. One parent is allowed to visit Neonatal Intensive Care.

Maternity

One birthing partner is permitted during labour as long as the expectant mum isn’t suspected or confirmed with Covid-19. The birthing partner will need to be wearing the appropriate Personal Protective Equipment (PPE) and needs to be the same person throughout the birth.

If being induced, the birth partner can attend the initial admission and then return home while awaiting labour.

The birthing partner will be supported to stay with mother and baby in the recovery area on labour ward prior to transfer to the postnatal ward. Once on the postnatal ward, we would ask that the birthing partner returns home. Sadly, we can’t allow birthing partners or visitors to the maternity ward or attend Pregnancy Assessment Unit/Maternity Assessment Unit or antenatal clinics (all settings). For further details regarding Maternity services during Covid-19, please see our dedicated page.

End of Life Care

Visiting is limited to one visitor and in accord with the patient’s wishes, with those visiting wearing PPE. Our Patient Advice and Liaison Service (PALS) will provide support if family members are unable to visit via phone or virtual communication (for example, Skype, WhatsApp) and will also act as a patient-family intermediary to exchange messages and letters.

Mortuary

We have taken the decision to restrict viewings only to instances where police identification is required by the coroner (in which case there must be a police presence). Whilst we appreciate the distress this may cause to families in the short term, the Trust must take measures to reduce the risk of staff contracting the virus, either from a patient or visitor to hospitals during the Coronavirus pandemic.

Please follow all of our infection control measures if you do come to hospital: 

  • You should avoid coming to the hospital if you are feeling unwell, including with cold or flu symptoms 
  • You should adhere to social distancing measures, staying 2m apart, staying to the left in corridors, only two people permitted per lift and abiding by the rules for going up and down staircases as per new signage at our hospitals
  • We will ask you to wear a face covering on entrance to the hospitals. If you forget to bring face covering or don’t have access to one, we will offer you a surgical facemask to wear
  • Wash or gel your hands as soon as you enter a ward or unit. Please ask the nurses about the additional protective equipment you will need on the ward.
  • Follow the additional measures that will be requested by our staff if you are visiting a patient with an infection.

Further to the visiting restrictions in place, we are also providing chaplaincy and bereavement support for patients and their families of all faiths and none. A series of booklets with words from various different faith traditions have been created for ward staff to use at the End of Life. We have made arrangements for provision of Last Rites with families, but this may take place off the ward where necessary.

Contacting our wards

We understand that it is important to contact your loved ones while they are in hospital. Where possible, we encourage relatives and friends to call the patient directly or have a video call. Our sites have free WiFi which supports web browsing and instant messaging, allowing you stay in touch.

We also have in place a ‘virtual visiting service’, whereby video calls can be made and written messages delivered to patients from their loved ones which can be arranged through our PALS Team. You can find out more about this service here.

If you want to contact the ward for updates, we would be grateful if one person from the family can be the nominated contact, who then keeps the rest of the family and friends informed. This helps to keep our phone lines as clear as possible for other families who need updates.

We know that it’s important for our patients to see family and friends but please make use of the other options to stay connected with your loved one during their stay in hospital.

Arranging a visit

The ward will manage a booking system to ensure visitors are spread throughout the day. Please call the ward to agree a designated time. You will not be permitted to enter the ward until your allocated time. Please be aware that the wards will endeavour to satisfy patients and family requests when possible but there may be times when they have to limit visiting due to unexpected demands on the ward.

Face coverings when attending our hospitals

Face coverings when attending our hospitals

University Hospitals of Derby and Burton has put in place comprehensive measures for staff, patients and visitors for the wearing of face masks and face coverings whilst at our hospitals. From Monday 15 June 2020 all patients and visitors should wear a face covering on entrance to the hospitals and throughout the duration of their visit.

The face coverings can be a scarf, homemade face mask or one that has been purchased. The measures are an important part, alongside social distancing, of reducing the spread of Covid-19 in our hospitals and to keep our patients and communities safe.

We have a limited supply of surgical facemasks that will be offered to patients and visitors who arrive without a face covering. Exceptions are allowed on an individual basis for vulnerable people, people with disabilities, children and those with certain medical conditions (e.g. asthma).

It is important that your clinical care is not compromised so in situations when wearing face covering makes communication too difficult, coverings can be removed with the appropriate social distancing followed. However, for the safety of our staff we would ask that you wear your covering if you are able to.

People with Covid-19 can have very mild or no respiratory symptoms (asymptomatic) and can transmit the virus to others without being aware of it. Face coverings can be cloth and/or homemade, and advice on how to wear and make one can be found on the government website. Face coverings worn as part of religious beliefs or cultural practice are also acceptable, providing they are not loose and cover the mouth and nose.

Good hand hygiene and maintenance of social distancing continue to be extremely important actions to reduce spread of Covid-19. The measures in place for social distancing and hand hygiene are not changing. These are maintaining a distance of 2m from others when not wearing PPE for the designated area, keeping left, following lift and stair restrictions and practicing good hand hygiene, notable handwashing for a minimum of 20 seconds.

Signage about the new guidance is being installed on Friday 12 June 2020 ahead of the new rules coming into force at 00.01 on Monday 15 June 2020.

Getting to our hospitals

Find directions, contact numbers and parking information for each of our five hospital:
 

Wards and visiting times

Find ward information such as contact details, visiting hours, and additional information for each of our hospitals:
 

 

Preventing infections

We are committed to improving patient safety by reducing and preventing infections such as MRSA, Clostridium difficule and novovirus. You can help keep our hospitals clean and reduce the risk of spreading infection.

When not to come into hospital

Please do not visit the hospital (as a visitor or patient) if you are unwell with:

  • cold-like symptoms
  • diarrhoea and vomiting
  • infectious diseases such as chickenpox, shingles, measles etc

Wash your hands

Cleaning your hands is the most effective way of preventing germs being passed from one person to another. Wash you hands with soap and water:

  • after visiting the toilet
  • before and after eating food
  • before and after visiting a patient

Alcohol gel dispensers are by most beds and at the entrances of all wards for staff, patients and visitors to use.

Report an issue

If you see an area that is need of cleaning, please report it to member of staff.

Smoking

Smoking tobacco and cigarettes at any of our hospitals is not allowed.  This applies to all patients, visitors and staff.

Whilst you are here, please do not smoke anywhere inside or outside our hospital buildings. 

If you are a patient at UHDB and you would like support to stop smoking, please speak to your clinical team. We can also talk to you about the options for helping you if you need to stay in hospital.
 

Get free support to quit

Call the free Smokefree National Helpline to speak to a trained adviser:


Telephone0300 123 1044.


All lines are open Monday to Friday 9am to 8pm and Saturday and Sunday 11am to 4pm.

You can also find all the information and free resources you need to help you quit on the Smokefree website.

Mealtimes

We understand that mealtimes are important. The 'protected mealtime' service is a period over lunch time when all non-urgent activity on the ward, including visiting, stops (all essential and urgent care needs will continue to be met).

This is done to prevent unnecessary interruptions to mealtimes and enable the healthcare team to be available to help serve food and give assistance to patients who require it. It also creates a more relaxed and calm atmosphere, giving patients time to socialise and enjoy their meal with fewer distractions on the ward.

If you normally visit at mealtimes in order to help or encourage your relative/close one to eat, we are happy for you to continue to do this. Please arrange this with the nurse in charge.

Keeping you safe

We are dedicated to providing a safe and welcoming environment. We do not tolerate anti-social behaviour, violence or discrimination of any kind and, if necessary, we will take appropriate action. You can help by treating all staff, patients and visitors with respect.

All staff employed by the Trust will carry a photo identification badge. If you are ever unsure who anyone is, please ask to see their badge.

Policies and documents: