
Restrictions remain in place and inside all of our hospitals you still need to wear a mask. Please see information for visitors > before you plan on visiting.
If you have a concern about yourself, or about a relative or friend in our care, we recommend that you raise your concerns first of all with the people who are providing the care. They will usually be best placed to help you, and to put things right as soon as possible when they go wrong. If you want help with doing this, PALS can help you.
A member of the PALS team will listen and discuss with you the most appropriate way to take your concerns forward and can also give advice on independent advocacy services and the formal complaints process.
The PALS office at Royal Derby Hospital covers the following hospitals:
Royal Derby Hospital
Uttoxeter Road
Derby
DE22 8NE
The office is open Monday to Friday, 9am to 4.30pm, and is located in the main entrance, opposite Costa Coffee.
Office: 01332 785 156
Text: 07799 337 500
Please leave a voicemail outside of opening hours.
The PALS office at Queen's Hospital Burton covers the following hospitals:
Queen's Hospital Burton
Belvedere Road
Burton on Trent
Staffordshire
DE13 0RB
The office is open Monday to Friday, 9am to 4.30pm. The office is located opposite the Fracture Clinic on the Ground floor.
01283 593 110 or 01283 593 182
Please leave a voicemail outside of opening hours.