Patient Advice and Liaison Service (PALS)

Patient Advice and Liaison Service (PALS)

We are here to help when you need advice, have concerns, want to tell us what you think about our services, or do not know where to turn. 
 

What can we do?

• Talk to senior staff on your behalf to try to resolve any concerns or issues
• Tell you about the service we provide and about the NHS 
• Provide information and signpost you to other support organisations 
• Listen to your suggestions and comments and take action to improve our services
• Hear from your positive experience and share compliments with those involved
• Tell you about complaints advocacy services
   

When to use PALS?

If you have a concern about yourself or about a relative or friend in our care, we recommend that you raise your concerns first of all with the people who are providing the care. They will usually be best placed to help you and to put things right as soon as possible when they go wrong. If you want help with doing this, PALS can help you.  A member of the PALS team will listen and discuss with you the most appropriate way to take your concerns forward and can also give advice on independent advocacy services and the formal complaints process.