
If you have a concern about yourself, or about a relative or friend in our care, we recommend that you raise your concerns first of all with the people who are providing the care. They will usually be best placed to help you, and to put things right as soon as possible when they go wrong. If you want help with doing this, PALS can help you.
A member of the PALS team will listen and discuss with you the most appropriate way to take your concerns forward and can also give advice on independent advocacy services and the formal complaints process.
An advocate, independent of the NHS, can help you with your complaint by providing free support at any stage of the process by:
Advocates may be contacted as follows:
The PALS office at Royal Derby Hospital covers the following hospitals:
Royal Derby Hospital
Uttoxeter Road
Derby
DE22 8NE
The office is open Monday to Friday, 9am to 4.30pm, and is located in the main entrance, opposite Costa Coffee.
Office: 01332 785 156
Text: 07799 337 500
Please leave a voicemail outside of opening hours.
The PALS office at Queen's Hospital Burton covers the following hospitals:
Queen's Hospital Burton
Belvedere Road
Burton on Trent
Staffordshire
DE13 0RB
The office is open Monday to Friday, 9am to 4.30pm. The office is located opposite the Fracture Clinic on the Ground floor.
01283 593 110 or 01283 593 182
Please leave a voicemail outside of opening hours.
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Copies of medical records can be obtained by completing an application form – this is available to download by visiting our health records page >
If you have any questions or queries, please contact the Subject Access Team:
Subject Access Team
Queen's Hospital Burton
Medical Records Department
Belvedere Road
Burton on Trent
DE13 0RB
Telephone: 07384 914 182
Email: uhdb.subjectaccess@nhs.net
Please be aware that the Trust has a duty to protect patient confidentiality, even after a patient has passed away. If you are raising concerns about somebody else’s care and treatment, UHDB will need confirmation that the patient is aware and has consented to their details being shared with you.
Issues around confidentiality after a patient has passed away are more complex and the PALS team would be happy to advise and support you with any queries you may have about raising a concern or a complaint about their care.
Concerns about a GP, Community Pharmacies, Dentists or Opticians:
NHS England oversee concerns about GP surgeries, community pharmacies, dentists and opticians and can be contacted:
NHS England
PO Box 16738
Redditch
B97 9PT
Email: england.contactus@nhs.net
Telephone: 0300 311 22 33
Although based at the Royal Derby Hospital, these are run by Derbyshire Healthcare NHS Trust. To provide feedback:
Telephone: 0800 027 2128 / 01332 623751
Email: dhcft.patientexperience@nhs.net
If your concern is about East Midlands Ambulance Service (EMAS):
Telephone: 0115 884 5000
Email: pals.office@emas.nhs.uk
If your concern is about West Midlands Ambulance Service (WMAS):
Telephone: 0300 303 0996
Email: patientexperience@wmas.nhs.uk
For further information, please visit our complaints page >
Please contact:
Freedom of Information Manager
University Hospitals of Derby and Burton NHS Foundation Trust
Royal Derby Hospital
Uttoxeter Road
Derby
DE22 3NE
Email: uhdb.foi@nhs.net
If you are seeking personal information (i.e. regarding a patient) please use the Subject Access Request form.
For information about Enquiry about work experience / volunteering / international recruitment/ apprenticeships at UHDB, please visit our job opportunities page >
Patient Knows Best is a portal which provides patients with online access to their clinical correspondence, appointment information and appropriate test results. Please visit Online Patient Portal page to access Patient Knows Best portal>
If you have any queries, please call 01332 783474
If you would like to make a donation to the Trust, please contact the Charities Office.
Charity telephone: 01332 785731
If you have any enquiries about Overseas patients, please visit overseas patient page >