Patient Advice and Liaison Service (PALS)
Coronavirus guidance
If you think you may have symptoms of Coronavirus, follow the national guidance and self-isolate for seven days. We have Introduced a number of measures and changes to help delay the spread of the virus and maintain essential health services for those that will continue to need them during these unprecedented times. If you, or a member of your family has tested positive for Coronavirus, please find resources to aid your/their recovery on our Coronavirus - Supporting your recovery page.
Patient Advice and Liaison Service (PALS)
We are here to help when you need advice, have concerns, want to tell us what you think about our services, or do not know where to turn.
What can we do?
- Talk to senior staff on your behalf to try to resolve any concerns or issues
- Tell you about the service we provide and about the NHS
- Provide information and signpost you to other support organisations
- Listen to your suggestions and comments and take action to improve our services
- Hear from your positive experience and share compliments with those involved
- Tell you about complaints advocacy services
When to use PALS?
If you have a concern about yourself or about a relative or friend in our care, we recommend that you raise your concerns first of all with the people who are providing the care. They will usually be best placed to help you and to put things right as soon as possible when they go wrong. If you want help with doing this, PALS can help you. A member of the PALS team will listen and discuss with you the most appropriate way to take your concerns forward and can also give advice on independent advocacy services and the formal complaints process.
Contact PALS - Royal Derby Hospital and London Road Community Hospital
The PALS office at Royal Derby Hospital covers the following hospitals:
- Royal Derby Hospital
- London Road Community Hospital
Address
Royal Derby Hospital
Uttoxeter Road
Derby
DE22 8NE
The office is open Monday to Friday, 9.00am to 4.30pm and is located in the main entrance, opposite Costa Coffee.
Telephone
Office: 01332 785 156
Text: 07799 337 500
Please leave a voicemail outside of opening hours.
Email
Contact form
You can raise concerns on our contact form. Download the form and email or post it to us once completed.
Contact PALS - Queen's Hospital Burton, Sir Robert Peel and Samuel Johnson
The PALS office at Queen's Hospital Burton covers the following hospitals:
- Queen's Hospital Burton
- Samuel Johnson Community Hospital
- Sir Robert Peel Community Hospital
Address
Queen's Hospital Burton
Belvedere Road
Burton on Trent
Staffordshire
DE13 0RB
The office is open Monday to Friday, 9am to 4.30pm
Telephone
01283 593 110 or 01283 593 182
Please leave a voicemail outside of opening hours.
Email
uhdb.contactpalsburton@nhs.net
Contact form
You can raise concerns on our contact form. Download the form and email or post it to us once completed.