Complaints

At UHDB we are committed to providing the best care and services possible and are constantly looking at ways to improve what we do.  Every concern or complaint is seen as an opportunity to review our service and learn from your experience.

If you have any concerns you wish to share with us about the care that you, a family member or someone you care for has received at UHDB, you are entitled to make a complaint, have it considered, and receive a response from the Trust. You can contact us in person or in writing and we will try to resolve your complaint as quickly as possible.
 

Information about advocacy and support

An advocate, independent of the NHS, can help you with your complaint by providing free support at any stage of the process by:

  • Helping to complete a complaint form or letter
  • Attending meetings with you
  • Review any information you are given


Contact an advocate

If you require any independent assistance or support during the complaints process, you can contact One Advocacy Service on 01332 228748, or by emailing referrals@oneadvocacyderby.org


Derby City

If you require any independent assistance or support during the complaints process, you can contact Disability Direct Advocacy (DDA) Derby on 01332 299449 or email info@disabilitydirect.com 


Derbyshire (not city)

If you require any independent assistance or support during the complaints process, you can contact Cloverleaf Advocacy Service on 01924 454875 or email referrals@cloverleaf-advocacy.co.uk


Staffordshire (including Burton)

If you require any independent assistance or support during the complaints process, you can contact Healthwatch Staffordshire on 0800 0518371 or email enquiries@healthwatchstaffordshire.co.uk 
 

Leicestershire

If you require any independent assistance or support during the complaints process, you can contact POhWER advocacy service on 0300 456 2370, write to PO Box 17943, Birmingham, B9 9PB, or email pohwer@pohwer.net 


Nottinghamshire

If you require any independent assistance or support during the complaints process, you can contact POhWER advocacy service on 0300 020 0093, write to PO Box 17943, Birmingham B9 9PB, or email pohwer@pohwer.net 
 

If you live outside of these areas

If you require any independent assistance or support during the complaints process, your local council or Healthwatch will be able to advise who your local advocacy provider is. Details of your local council may be found on the government website.


Interpreter services

If you require an interpreter to assist you in raising your complaint, or to help during the complaints process, please inform the Complaints Team and they will be able to assist.

 

Externally produced information leaflets

View our information leaflets

Help and Advice

Accessibility

Please view our accessiblity statement > to learn about supportive features that allow you to personalise how you access our content. This includes clicking on our accessibility toolbar at the top of our website (opens in new window) >, to translate content into different languages.

For accessibility support on making a complaint, please email uhdb.complaintsteam@nhs.net .


Tips on making a complaint in British Sign Language (BSL)

The Parliamentary and Health Service Ombudsman role in British Sign Language.

This video was produced by Parliamentary and Health Service Ombudsman.


Tips on making a complaint to the NHS in England

This video was produced by Parliamentary and Health Service Ombudsman.

What to do if I am not satisfied with my response from the Trust or have questions?

We aim to provide a full resolution of your concerns.  If you have any questions or need further explanation please contact the Complaints Team, who will arrange a review of your concerns.


If you are dissatisfied with the response

Please contact the Complaints Team detailing your concerns, either in person or in writing. 

Telephone: 01332 787257 or 01332 786352 or 01332 786945
Text telephone: 07384 871053
Email: uhdb.complaintsteam@nhs.net


Request an independent review of your complaint

To request an independent review of your complaint, you can contact the Parliamentary and Health Service Ombudsman (PHSO) (opens in new window) >