Coronavirus guidance

If you think you may have symptoms of coronavirus (opens in new window) >, follow the national guidance and self-isolate for 10 days. Please see our information for visitors > before you plan on visiting one of our hospitals. If you, or a member of your family has tested positive for coronavirus, please find resources to aid your/their recovery on our supporting your recovery from coronavirus > page.


As you will be aware the NHS is facing significant challenges with regard to the coronavirus, which may, unfortunately, impact on our ability to investigate and respond to your complaint within our usual timescales.

In the circumstances, the Trust Executives have taken the decision to allocate a 40 working days response timescale for all complaints, however, this will be reviewed in line with the evolving situation and any future national guidance.

Due to the need to adhere to national social distancing measures at present we are unable to offer face-to-face local resolution meetings. However, as an alternative, we are able to offer virtual meetings via Teams if preferred.