Complaints

If you have concerns you wish to share with us about the care that you, a family member or someone you care for has received at UHDB, we will try to resolve them as quickly as possible.

The complaints team are currently in the process of improving some of it's processes, in line with the new updated NHS Complaints Standards. We apologise if you experience any delays while this work is being undertaken.

Information about advocacy and support

An advocate, independent of the NHS, can help you with your complaint by providing free support at any stage of the process by:

  • Helping to complete a complaint form or letter
  • Attending meetings with you
  • Review any information you are given


Contact an advocate

If you require any independent assistance or support during the complaints process, you can contact One Advocacy Service on 01332 228748, or by emailing referrals@oneadvocacyderby.org.


Derbyshire area (not City)

If you require any independent assistance or support during the complaints process, you can contact Derbyshire Mind (Independent Health Complaints Advocacy Service) on 01332 623732 or email advocacy@derbyshiremind.org.uk.
 

Staffordshire area

If you require any independent assistance or support during the complaints process, you can contact Total Voice NHS Complaints Advocacy on 01785 336387 or email info@totalvoicestaffs.org.
 

Leicestershire area

If you require any independent assistance or support during the complaints process, you can contact POwHER advocacy service on 0300 456 2365, or write to PO Box 14043, Birmingham, B6 9BL or email yourvoiceyourchoice@pohwer.net.
 

If you live outside of these areas

Your local council or Healthwatch will be able to advise who your local advocacy provider is. Details of your local council may be found on the government website.
 

Externally produced information leaflets

View our information leaflets

View our PALS patient information leaflets >

Tips on making a complaint in British Sign Language (BSL)

The Parliamentary and Health Service Ombudsman role in British Sign Language

This video was produced by Parliamentary and Health Service Ombudsman.


Tips on making a complaint to the NHS in England

This video was produced by Parliamentary and Health Service Ombudsman.