Complaints

At UHDB we are committed to providing the best care and services possible and are constantly looking at ways to improve what we do.  Every concern or complaint is seen as an opportunity to review our service and learn from your experience.

If you have any concerns you wish to share with us about the care that you, a family member or someone you care for has received at UHDB, you are entitled to make a complaint, have it considered, and receive a response from the Trust. You can contact us in person or in writing and we will try to resolve your complaint as quickly as possible.
 

Information about advocacy and support

An advocate, independent of the NHS, can help you with your complaint by providing free support at any stage of the process by:

  • Helping to complete a complaint form or letter
  • Attending meetings with you
  • Review any information you are given


Contact an advocate

You may wish to have an advocate support you during the complaint process.

Advocacy services will support you throughout the process, including liaising with our team regularly on your behalf. If you are interested in seeking their support, you can access information about advocacy services via the relevant local authority for where you live.

If you are unsure which local authority to contact, please get in touch and we will advise.  


Externally produced information leaflets

View our information leaflets

Help and Advice

Accessibility

Please view our accessiblity statement > to learn about supportive features that allow you to personalise how you access our content. This includes clicking on our accessibility toolbar at the top of our website (opens in new window) >, to translate content into different languages.

For accessibility support on making a complaint, please email uhdb.complaintsteam@nhs.net .


Tips on making a complaint in British Sign Language (BSL)

The Parliamentary and Health Service Ombudsman role in British Sign Language.

This video was produced by Parliamentary and Health Service Ombudsman.


Tips on making a complaint to the NHS in England

This video was produced by Parliamentary and Health Service Ombudsman.

What to do if I am not satisfied with my response from the Trust or have questions?

We aim to provide a full resolution of your concerns.  If you have any questions or need further explanation please contact the Complaints Team, who will arrange a review of your concerns.


If you are dissatisfied with the response

Please contact the Complaints Team detailing your concerns, either in person or in writing. 

Telephone: 01332 787257 (voicemail service only)
Email: uhdb.complaintsteam@nhs.net


Request an independent review of your complaint

To request an independent review of your complaint, you can contact the Parliamentary and Health Service Ombudsman (PHSO) (opens in new window) >