If you think you may have symptoms of Coronavirus >, follow the national guidance and self-isolate for 10 days. Please see our information on Coronavirus and changes to our normal services >. If you, or a member of your family has tested positive for Coronavirus, please find resources to aid your/their recovery on our Coronavirus - Supporting your recovery > page.
On receipt of your complaint, we undertake initial checks to ensure:
If we have a telephone number for you, we will attempt to contact you to discuss your concerns and the complaints process.
During the complaint investigation:
Having completed our investigation we will provide you with a response either in writing or during a recorded complaint meeting. The Trust response will be accompanied by a covering letter signed by our Chief Executive, Gavin Boyle, or a member of the executive team.
We aim to:
The complaints process does not cover the following:
We will aim to provide full resolution of your concerns. If you have further questions or require additional explanation please contact the Complaints Team and we will assist in providing clarification or arrange for you to speak with the Lead Investigator.
If you are dissatisfied with the response:
Request an independent review of your complaint:
To request an independent review of your complaint, you can contact the Parliamentary and Health Service Ombudsman (PHSO) >.