
Restrictions remain in place and inside all of our hospitals you still need to wear a mask. Please see information for visitors > before you plan on visiting.
An advocate, independent of the NHS, can help you with your complaint by providing free support at any stage of the process by:
Advocates may be contacted as follows:
If you have any questions about your complaint or need further information, please contact the Complaints Team.
Office opening times: 8.30am to 4.30pm Monday to Friday
Telephone: 01332 787 257 / 01332 783243
Email: uhdb.complaintsteam@nhs.net
The PALS office at Queen's Hospital Burton covers the following hospitals:
Queen's Hospital Burton
Belvedere Road
Burton on Trent
Staffordshire
DE13 0RB
The office is open Monday to Friday, 9am to 4.30pm. The office is located opposite the Fracture Clinic on the Ground floor.
01283 593 110 or 01283 593 182
Please leave a voicemail outside of opening hours.
The PALS office at Royal Derby Hospital covers the following hospitals:
Royal Derby Hospital
Uttoxeter Road
Derby
DE22 8NE
The office is open Monday to Friday, 9am to 4.30pm, and is located in the main entrance, opposite Costa Coffee.
Office: 01332 785 156
Text: 07799 337 500
Please leave a voicemail outside of opening hours.