How to make a complaint

Coronavirus guidance

If you think you may have symptoms of coronavirus (opens in new window) >, follow the national guidance and self-isolate for 10 days. Please see our information for visitors > before you plan on visiting one of our hospitals. If you, or a member of your family has tested positive for coronavirus, please find resources to aid your/their recovery on our supporting your recovery from coronavirus > page.

Download our Contact Form (below) and post to us once completed or email (see contact details below).
Download our Contact Form [doc]
Request a copy of the form from Patient Advice and Liasion Service (PALS) by telephone or in person (see contact and location details below).
Write to the Chief Executive, University Hospitals of Derby and Burton, Royal Derby Hospital, Uttoxeter Road, Derby, DE22 3NE

Ideally you should make your complaint as soon as possible and within 12 months of an issue occurring.
Provide as much information as possible, including your name, address and contact details, the names of any staff, ward numbers, clinics or departments involved and, if possible, your hospital or NHS number.
It would help if you could identify the specific points and questions you would like addressed.
If you are raising a concern on behalf of another person, we will need to seek consent to share their information with you, even if that person has sadly died.

An advocate, independent of the NHS, can help you with your complaint by providing support at any stage of the process by:

Advocates may be contacted as follows:

Derby city area:
Derby Citizens Advice and Law Centre
Telephone: 01332 295 711
Visit the Derby Citizens Advice and Law Centre website (opens in new window) >
Derbyshire area:
Derbyshire Mind
Telephone: 01332 623 732 or contact via email: advocacy@derbyshiremind.org.uk
Staffordshire area:
Total Voice
Telephone: 01785 336 387, contact via email info@totalvoicestaffs.org
Visit the Total Voice website (opens in new window) >
Leicestershire area
POhWER
Telephone: 03000 200 093 or contact via email: yourvoiceyourchoice@pohwer.net
If you live outside of these areas: your local council or Healthwatch will be able to advise who your local advocacy provider is. Details of your local council may be found on the government website.