How to make a complaint

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Download our Contact Form (below) and post to us once completed or email (see contact details below).
Download the Patient Advice and Liaison Service (PALS) Contact Form [pdf] 106KB
Request a copy of the form from our Patient Advice and Liasion Service (PALS) by telephone or in person (see contact and location details below).
Write to the Chief Executive, University Hospitals of Derby and Burton, Royal Derby Hospital, Uttoxeter Road, Derby, DE22 3NE

We would suggest that you send your complaint within a year of when you became aware of the problem you were complaining about
Provide as much information as possible, including your name, address and contact details, the names of any staff, ward numbers, clinics or departments involved and, if possible, your hospital or NHS number
It would help if you could identify the specific points and questions you would like addressed
If you are raising a concern on behalf of another person, we will need to seek appropriate consent, even if that person has sadly died
Consent may also be required to approach other agencies

An advocate, independent of the NHS, can help you with your complaint by providing free support at any stage of the process by:

Advocates may be contacted as follows:

Derby City area:
If you require any independent assistance or support during the complaints process, you can contact One Advocacy Service, Derby on 01332 228748, or referrals@oneadvocacyderby.org
Derbyshire area (not City):
If you require any independent assistance or support during the complaints process, you can contact Derbyshire Mind (Independent Health Complaints Advocacy Service) on 01332 623732 or email advocacy@derbyshiremind.org.uk
Staffordshire area:
If you require any independent assistance or support during the complaints process, you can contact Total Voice NHS Complaints Advocacy on 01785 336387 or email info@totalvoicestaffs.org
Leicestershire area:
If you require any independent assistance or support during the complaints process, you can contact POwHER advocacy service on 0300 456 2365, or write to PO Box 14043, Birmingham, B6 9BL or email yourvoiceyourchoice@pohwer.net
If you live outside of these areas: your local council or Healthwatch will be able to advise who your local advocacy provider is. Details of your local council may be found on the government website.