How to make a complaint


  • Download our complaint form and post to us once completed or email (see contact details below)
  • Request a copy of the form from Patient Advice and Liasion Service (PALS) by telephone or in person (see contact and location details below)
  • Write to the Chief Executive, University Hospitals of Derby and Burton, Royal Derby Hospital, Uttoxeter Road, Derby, DE22 3NE

Writing your formal complaint

  • Ideally you should make your complaint as soon as possible and within 12 months of an issue occurring
  • Provide as much information as possible, including your name, address and contact details, the names of any staff, ward numbers, clinics or departments involved and, if possible, your hospital or NHS number
  • It would help if you could identify the specific points and questions you would like addressed
  • If you are raising a concern on behalf of another person, we will need to seek consent to share their information with you, even if that person has sadly died

NHS Complaints Advocacy

An advocate, independent of the NHS, can help you with your complaint by providing support at any stage of the process by:

  • Helping to complete a complaint form or letter
  • Attending meetings with you
  • Review any information you are given

Advocates may be contacted as follows:

Advice and Support Service

If you have any questions about your complaint or need further information, please contact the Complaints Team.

Royal Derby Hospital:

Office opening times: 9.00am to 5.00pm Monday to Friday

Telephone: 01332 787 257 01332 787 258 



Queen’s Hospital Burton:

Office opening times: 9.00am to 4.30pm Monday to Friday

Telephone: 01283 593 112


Contact PALS - Queen's Hospital Burton, Sir Robert Peel and Samuel Johnson

The PALS office at Queen's Hospital Burton covers the following hospitals:

  • Queen's Hospital Burton
  • Samuel Johnson Community Hospital
  • Sir Robert Peel Community Hospital


Queen's Hospital Burton
Belvedere Road
Burton on Trent
DE13 0RB

The office is open Monday to Friday, 9am to 4.30pm


01283 593 110 or 01283 593 182

Please leave a voicemail outside of opening hours.


Contact PALS - Royal Derby Hospital and London Road Community Hospital

The PALS office at Royal Derby Hospital covers the following hospitals:

  • Royal Derby Hospital
  • London Road Community Hospital


Royal Derby Hospital
Uttoxeter Road
DE22 8NE

The office is open Monday to Friday, 9.00am to 4.30pm and is located in the main entrance, opposite Costa Coffee.  


Office: 01332 785 156  

Text:   07799 337 500  

Please leave a voicemail outside of opening hours.