Visiting guidance

Restrictions remain in place and inside all of our hospitals you still need to wear a mask. Please see information for visitors > before you plan on visiting.

How to make a complaint

 

  • Download our Contact Form (below) and post to us once completed or email (see contact details below).
     
  • Download the Patient Advice and Liaison Service (PALS) Contact Form [pdf] 106KB
     
  • Request a copy of the form from our Patient Advice and Liasion Service (PALS) by telephone or in person (see contact and location details below).
     
  • Write to the Chief Executive, University Hospitals of Derby and Burton, Royal Derby Hospital, Uttoxeter Road, Derby, DE22 3NE
     

Writing your formal complaint

  • We would suggest that you send your complaint within a year of when you became aware of the problem you were complaining about
  • Provide as much information as possible, including your name, address and contact details, the names of any staff, ward numbers, clinics or departments involved and, if possible, your hospital or NHS number
  • It would help if you could identify the specific points and questions you would like addressed
  • If you are raising a concern on behalf of another person, we will need to seek appropriate consent, even if that person has sadly died
  • Consent may also be required to approach other agencies

NHS Complaints Advocacy

An advocate, independent of the NHS, can help you with your complaint by providing free support at any stage of the process by:
 

  • Helping to complete a complaint form or letter
  • Attending meetings with you
  • Review any information you are given


Advocates may be contacted as follows:
 

  • Derby City area:
    If you require any independent assistance or support during the complaints process, you can contact One Advocacy Service, Derby on 01332 228748, or referrals@oneadvocacyderby.org
     
  • Derbyshire area (not City):
    If you require any independent assistance or support during the complaints process, you can contact Derbyshire Mind (Independent Health Complaints Advocacy Service) on 01332 623732 or email advocacy@derbyshiremind.org.uk
     
  • Staffordshire area:
    If you require any independent assistance or support during the complaints process, you can contact Total Voice NHS Complaints Advocacy on 01785 336387 or email info@totalvoicestaffs.org
     
  • Leicestershire area:
    If you require any independent assistance or support during the complaints process, you can contact POwHER advocacy service on 0300 456 2365, or write to PO Box 14043, Birmingham, B6 9BL or email yourvoiceyourchoice@pohwer.net
     
  • If you live outside of these areas:  your local council or Healthwatch will be able to advise who your local advocacy provider is. Details of your local council may be found on the government website.

Advice and Support Service

If you have any questions about your complaint or need further information, please contact the Complaints Team.
 

Royal Derby Hospital

Office opening times: 8.30am to 4.30pm Monday to Friday

Telephone: 01332 787 257 / 01332 783243

Email:  uhdb.complaintsteam@nhs.net

Contact PALS - Queen's Hospital Burton, Sir Robert Peel and Samuel Johnson


The PALS office at Queen's Hospital Burton covers the following hospitals:

  • Queen's Hospital Burton
  • Samuel Johnson Community Hospital
  • Sir Robert Peel Community Hospital


Address

Queen's Hospital Burton
Belvedere Road
Burton on Trent
Staffordshire
DE13 0RB

The office is open Monday to Friday, 9am to 4.30pm. The office is located opposite the Fracture Clinic on the Ground floor.


Telephone

01283 593 110 or 01283 593 182

Please leave a voicemail outside of opening hours.


Email 

uhdb.contactpalsburton@nhs.net

Contact PALS - Royal Derby Hospital and Florence Nightingale Community Hospital

The PALS office at Royal Derby Hospital covers the following hospitals:

  • Royal Derby Hospital
  • Florence Nightingale Community Hospital


Address

Royal Derby Hospital
Uttoxeter Road
Derby
DE22 8NE

The office is open Monday to Friday, 9am to 4.30pm, and is located in the main entrance, opposite Costa Coffee.  


Telephone

Office:  01332 785 156   

Text:   07799 337 500  

Please leave a voicemail outside of opening hours.


Email

uhdb.contactpalsderby@nhs.net