How to make a complaint

Coronavirus guidance

If you think you may have symptoms of Coronavirus, follow the national guidance and self-isolate for seven days. We have Introduced a number of measures and changes to help delay the spread of the virus and maintain essential health services for those that will continue to need them during these unprecedented times. If you, or a member of your family has tested positive for Coronavirus, please find resources to aid your/their recovery on our Coronavirus - Supporting your recovery page.

How to make a complaint

Download our contact form and post to us once completed or email (see contact details below)
Request a copy of the form from Patient Advice and Liasion Service (PALS) by telephone or in person (see contact and location details below)
Write to the Chief Executive, University Hospitals of Derby and Burton, Royal Derby Hospital, Uttoxeter Road, Derby, DE22 3NE

Writing your formal complaint

Ideally you should make your complaint as soon as possible and within 12 months of an issue occurring
Provide as much information as possible, including your name, address and contact details, the names of any staff, ward numbers, clinics or departments involved and, if possible, your hospital or NHS number
It would help if you could identify the specific points and questions you would like addressed
If you are raising a concern on behalf of another person, we will need to seek consent to share their information with you, even if that person has sadly died

NHS Complaints Advocacy

An advocate, independent of the NHS, can help you with your complaint by providing support at any stage of the process by:

Helping to complete a complaint form or letter
Attending meetings with you
Review any information you are given

Advocates may be contacted as follows:

Derby city area: Derby Citizens Advice and Law Centre, 01332 295 711 or via their website www.oneadvocacyderby.org
Derbyshire area: Derbyshire Mind, 01332 623 732 or via email, advocacy@derbyshiremind.org.uk
Staffordshire area: Total Voice, 01785 336 387, via email info@totalvoicestaffs.org or their website www.totalvoicestaffs.org
Leicestershire area – POhWER, 03000 200 093 or via email: yourvoiceyourchoice@pohwer.net
If you live outside of these areas: your local council or Healthwatch will be able to advise who your local advocacy provider is. Details of your local council may be found on the www.gov.uk website