'Virtual visiting' service

We're now able to help inpatients stay in contact with their families from their ward, while current visiting restrictions are in place due to COVID-19.

The Trust can arrange for patients to receive a ‘virtual visit’ via video call from their loved ones, or have a written message passed on, to improve their wellbeing and make them feel less isolated.

IPads have been delivered across our five hospitals so that patients can receive video calls from their families. Please contact the ward staff directly, who will be able to assist with setting a call up.

Contact a ward to make a video call >Patient Advice and Liaison Team

UHDB’s Patient Advice & Liaison Service (PALS) team are also providing a separate messaging service, where members of the public can send a note of support to their loved one.

The team will only be able to pass on messages from families to patients on the ward one-way and not vice-versa. This service will support family communication and let the patients know that they are in their family’s thoughts while they’re in hospital. 

*Note - the above picture was taken before our staff were required to wear Personal Protective Equipment (PPE) and social distance.

The Trust recognises that spending time in hospital can be an anxious experience for any patient, even more so during what is an extremely challenging period for all. These services allow patients to receive messages of support and not miss out on seeing their loved one’s faces.

If you would like to send a written message of support, please contact the Patient Advice and Liaison Service (PALS) >

In line with other NHS trusts, UHDB has temporarily changed visiting restrictions to help respond to COVID-19, with visiting now strictly restricted to essential visitors only.

View our visiting restrictions and information for visitors >