Patients rate UHDB above average in key areas of care
Patients receiving care at University Hospitals of Derby and Burton (UHDB) have praised the kindness, compassion and respect shown by staff, according to the latest national Adult Inpatient Survey.
The survey, published today (26 August), gathered feedback from almost 500 patients who stayed in UHDB hospitals during 2025 and provides an independent assessment of their experiences.
The results show UHDB performed as well as or better than other NHS trusts in every area measured. Four areas were rated better or somewhat better than most trusts nationally, while all other areas were in line with the national average.
Some of the highest scores were in areas that matter most to patients. UHDB was rated:
-
9.3 out of 10 for treating patients with dignity and respect
-
9.2 out of 10 for treating patients with kindness and compassion
-
9.1 out of 10 for cleanliness.
Patients also gave positive feedback about support with medication, meeting accessibility needs, having enough to drink and the support they received when preparing to leave hospital.
Garry Marsh, Executive Chief Nurse and Deputy Chief Executive at UHDB, said: "When people come into hospital, they want to know they'll be cared for with kindness, respect and compassion.
"It's really encouraging to see patients telling us that this has been their experience. These results reflect the dedication of our staff, who work incredibly hard every day to provide the best possible care for patients and their families."
One of UHDB's strongest results was helping patients stay hydrated during their stay, with the Trust scoring 9.7 out of 10 and performing above the expected national range.
Garry added: "Sometimes it's the small things that make the biggest difference to someone's experience in hospital.
"Taking the time to explain medication, making sure someone has enough to drink, listening to concerns or helping people feel prepared to go home all matter enormously to patients. I'm grateful to all of our teams for the care and compassion they show every day."
The survey also identified areas where patients would like to see improvements. In particular, patients said they wanted to be more involved in decisions about leaving hospital and that there is more to do to support families and carers with information and communication.
The Trust will use the feedback to help shape future improvements and continue building on the areas that matter most to patients.
Garry said: "Hearing directly from patients is one of the most important ways we can understand what's working well and where we need to do better.
"We're pleased that so many patients told us they felt well cared for, but we're equally committed to learning from the areas where they have told us we can improve."