Pride Pharmacy

Pride Pharmacy provides an outpatient dispensing service for patients seen at Royal Derby Hospital and Florence Nightingale Community Hospital, dispensing an average of 11,000 outpatient medications each month.


Contact

Email: uhdb.CustomerServicePP@nhs.net 
Telephone: 01332 788921 


Opening hours

Monday to Friday: 8am to 7pm
Saturday: 8am to 2pm
Sunday and bank holidays: closed

If you want to contact Pride Pharmacy, the best time to call is between 9am — 5pm, Monday to Friday.

 

Location

Pride Pharmacy is located on Level 2 of the Kings Treatment Centre at Royal Derby Hospital.

Download Map of all Floor Levels at Royal Derby Hospital [pdf] 3MB

The nearest car parks are Car Parks 2 and 3. The nearest entrance is Entrance 6 which has drop off bays directly outside. 


How do patients find Pride Pharmacy?

To find the pharmacy from the Main Entrance:

  • Go towards the main crossroads where you will see a big star on the floor. Turn right, following signs for Kings Treatment Centre.

  • Go all the way to the end of the corridor and take the lift or stairs to Level 2, located on your right.

  • Proceed right when you come out of the lifts, along the long, windowed corridor, again following signs for Kings Treatment Centre. When you get to the end, turn right.

  • Continue straight ahead and Pride Pharmacy will be on your left near the exit to Entrance 6.


To find the pharmacy from outside the main building:

  • As you are looking at the front of Royal Derby Hospital, turn right and follow the path by the road. Follow signs for Kings Treatment Centre.

  • Continue past the turning that goes towards the Emergency Department.

  • When you reach the Kings Treatment Centre, which is next to the entrance for Car Park 2, enter through the main doors.


How do patients with mobility issues get to Pride Pharmacy location?

If a patient needs assistance to get to Pride pharmacy, our volunteers operate a yellow patient buggy service, which will be able to transport them on a buggy to the nearest lifts or stairs to the pharmacy site. A second buggy available in the Kings Treatment Centre will then be available to help them complete their journey. 

Image of volunteer in buggy   Image of volunteer standing at star


Do volunteers / buggies operate on a Saturday morning? 

The volunteer service, including the use of the buggies, operate Monday to Friday.

Pride Pharmacy is open on a Saturday morning from 8am to 2pm. Most patients that visit Pride Pharmacy on a Saturday morning have either visited a clinic that is nearer to the new location, or have chosen to collect their prescription on a Saturday when car parking is less busy. 


Where can patients park for Pride Pharmacy location? 

The nearest car parks to Pride Pharmacy in the Kings Treatment Centre are Car Parks 2 and 3.

Car park 3 is for Blue Badge holders only.

The nearest entrance is Entrance 6 with drop off bays directly outside that anybody can use (with or without a Blue Badge), where they will get 30 minutes free. 

Construction of multi-storey car park at Royal Derby Hospital >

Frequently asked questions

Where do I go if Pride Pharmacy is shut?  

If Pride Pharmacy is closed, and you can't wait until Pride Pharmacy re-opens to collect your medication, take your prescription to the pharmacy on Level 1, within the Women's and Children's department. 


What is the pharmacy on Level 1, within the Women's and Children's department? 

This pharmacy provides a day-case, outpatient, and inpatient dispensing service. 

A small number of outpatient prescriptions are dispensed, however, this is only for outpatient clinics that use blue prescriptions. 


Why can't I be given a prescription that I can take to my local pharmacy?

Most prescriptions for our patients can currently only be dispensed by Pride Pharmacy, or the pharmacy on Level 1.

However, UHDB is expected to go live with Nervecentre, the biggest digital transformation ever to have happened at the Trust, supporting its analogue to digital work.

Nervecentre will digitalise processes and bring all UHDB hospitals onto a single electronic patient record (EPR) system.  When this is in place, UHDB will be able to explore, with community pharmacists, opportunities to send some prescriptions directly to a patient's local pharmacy, making it more convenient for them to collect.


Why is my prescription only dispensed when I arrive at Pride Pharmacy?

Prescriptions sent electronically from clinics to Pride pharmacy will not be dispensed until you arrive or make contact with Pride Pharmacy. This is to ensure that prescriptions are dispensed for patients that are waiting, and to avoid the unnecessary dispensing of uncollected prescriptions.