PRIDE Pharmacy

Pride Pharmacy

Your onsite pharmacy services are changing.

Pride Pharmacy opened its doors at Royal Derby Hospital in February 2020 and is one of the busiest pharmacies in the region, dispensing around 10,000 outpatient prescriptions every month.

Alongside the outpatient dispensary service, Pride Pharmacy also operates a retail outlet offering over the counter medicines, toiletries, and baby products.

Pride Pharmacy relocation

Pride Pharmacy will be moving to Level 2 of the Kings Treatment Centre from its current location near the main entrance on Level 1 in April 2025.

The same service will be available to patients and our communities, including collection of prescriptions and medication - but from a new purpose-designed location.

How do I get to the new Pride Pharmacy site?

The new Pride Pharmacy service will be opening in the space currently occupied by the Amigos coffee shop at the front of the Kings Treatment Centre (Level 2).

The nearest entrance to the new location will be Entrance 6.

You can download maps of Royal Derby Hospital, including of Kings Treatment Centre, here >

Directions to the new location

If you need assistance to get to the new pharmacy, our Volunteers also operate our yellow patient 'buggy' service, and will be able to transport you on a buggy to the nearest lifts and stairs to the new pharmacy site. A second buggy available in the Kings Treatment Centre will then be available to help you complete your journey.

image of wayfinder map

To find the pharmacy from the main entrance:

  • Head towards the main crossroads where you will see a big star on the floor. Turn right, following signs for Kings Treatment Centre
  • Go all the way to the end of the corridor and take the lift or stairs to Level 2
  • Head along the long, windowed corridor, again following signs for Kings Treatment Centre. When you get to the end, turn right.
  • Continue straight ahead and Pride Pharmacy will be on your left.

To find the pharmacy from outside the main building:

  • As you are looking at the front of Royal Derby Hospital, turn right and follow the path by the road. Follow signs for Kings Treatment Centre.
  • Continue past the turning that heads towards the Emergency Department.
  • When you reach the Kings Treatment Centre, which is next to the entrance for Car Park 2, enter through the main doors.
  • Pride Pharmacy will be located on your right.

Frequently Asked Questions

Can I still collect my hospital prescriptions from the outpatient store?

Yes, services will operate as normal.

Where is Pride Pharmacy located? 

Currently in the main entrance at Royal Derby Hospital near Costa, however, soon to move to the Kings Treatment Centre.

Why is Pride Pharmacy moving? 

Pride Pharmacy is moving to a new location within the Kings Treatment Centre that better supports our commitment to high-quality pharmacy services. The new space will feature a larger waiting area, a purpose-built dispensary and additional seating for those collecting prescriptions — enhancing both comfort and efficiency for our patients. 

The nearest car parks to the new Pride Pharmacy location in the Kings Treatment Centre are Car Parks 2 and 3. The nearest entrance is entrance 6 which has drop off bays directly outside.

How do patients get to the new location?

To find the pharmacy from the main entrance:

  • Head towards the main crossroads where you will see a big star on the floor. Turn right, following signs for Kings Treatment Centre
  • Go all the way to the end of the corridor and take the lift or stairs to Level 2
  • Head along the long, windowed corridor, again following signs for Kings Treatment Centre. When you get to the end, turn right.
  • Continue straight ahead and Pride Pharmacy will be on your left.

To find the pharmacy from outside the main building:

  • As you are looking at the front of Royal Derby Hospital, turn right and follow the path by the road. Follow signs for Kings Treatment Centre.
  • Continue past the turning that heads towards the Emergency Department.
  • When you reach the Kings Treatment Centre, which is next to the entrance for Car Park 2, enter through the main doors.

How do patients with mobility issues get to the new Pride Pharmacy location?

If you need assistance to get to the new pharmacy, our volunteers operate our yellow patient 'buggy' service which will be able to transport you on a buggy to the nearest lifts and stairs to the new pharmacy site. A second buggy available in the Kings Treatment Centre will then be available to help you complete your journey.

Image of volunteer in buggy Image of volunteer at star

Do volunteers / buggies operate on a Saturday morning?

The volunteer service, including the use of the buggies, operate Monday to Friday.
Pride Pharmacy is open on a Saturday morning from 8am to 2pm. Most patients that visit Pride Pharmacy on a Saturday morning have either visited a clinic that is nearer to the new location or have chosen to collect their prescription at a later date e.g. on a Saturday when car parking is less busy.

Where will I be able to park for the new Pride Pharmacy location? 

All car parks are free for the first 30 minutes. The nearest car parks to the new Pride Pharmacy location in the Kings Treatment Centre are Car Parks 2 and 3. The nearest entrance is entrance 6 with drop off bays directly outside.

Whilst Pride Pharmacy is located at the Main Entrance the nearest car park is Car Park 8. All car parks are free for the first 30 minutes. There are also designated drop off bays around the hospital near Entrance 24 and Entrance 21.


What are Pride Pharmacy opening hours?

  • Monday to Friday: 8am - 7pm
  • Saturday: 8am - 2pm
  • Sunday and Bank Holidays: Closed 

What is going where the existing Pride Pharmacy is?

No announcement has been made yet. The Trust will share further information once available.

What are the current waiting times for Pride Pharmacy?

Pride Pharmacy have worked hard on improving waiting times - which is the time a patient waits if collecting their prescription from the Pharmacy.

Current waiting times are now averaging 23 minutes, with the average Pride Pharmacy waiting time has been less than 30 minutes for over 12 months.

The new Pride Pharmacy has been purpose built which will allow for a more efficient dispensing service to be provided.

How do I find out more information on the Pride Pharmacy move?

You can find more information on our dedicated Pride Pharmacy page on our website > (opens in new window).


Can I take my Hospital outpatient prescription to my regular community pharmacy?

No, it is not legally allowed for a community pharmacy to dispense hospital out-patient prescriptions.  Hospital outpatient prescriptions can only be dispensed by the pharmacy departments within the hospital.  This has always been the case, even when the Hospital’s own pharmacy dispensed these prescriptions. 


Pride pharmacy is closed.  What should I do?

Return or contact the clinic which you visited and speak to a member of staff.  A clinician will then need to decide whether the prescription is clinically urgent.  If so, clinic staff will contact the Trust’s on-call Pharmacist. If the prescription is not urgent you should return to the Pride pharmacy during opening hours.