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Bereavement services at Queen's Hospital Burton

If you are visiting this page as a result of a bereavement, then firstly please accept our sincere condolences.  We hope the information below will be of help, comfort and assist you at this difficult time.

Our bereavement services team provide an invaluable, empathetic, sensitive and supportive service to families at a time of distress and sadness. Our service provides information, advice and support to the next of kin in all aspects of bereavement care.

Contact the bereavement service at Queen's Hospital Burton

Queen's Hospital Burton 
Belvedere Road
Burton on Trent
DE13 0RB

The office is open Monday to Friday 8.30am – 4.30pm 


01283 593 001

During busy periods your call may be diverted to an answer machine.  Please leave a message with your contact details and we will return your call at the earliest opportunity. 

Medical Examiner

Medical Examiner

All trusts are required to have a Medical Examiner system in place by 1 April 2020, which provides a greater level of scrutiny for all deaths that occur in the hospital. The purpose of the medical examiner system will be to;

  • ensure greater scrutiny of all non-coronial deaths
  • ensure that appropriate direction of deaths to the Coroner
  • have a better service for the bereaved and an opportunity to raise any concerns to a doctor not involved in the care of the deceased
  • improve the quality of death certification
  • improve the quality of mortality data


Telephone: 01283 511511 extension 5749

Issuing the medical certificate

To make an appointment to collect a medical certificate, please telephone Bereavement Services from 11.30am the day after the loss of your relative/friend.

Telephone: 01283 593 001 

The bereavement services team will explain what you need to do next, and arrange a time for you to come into the hospital to collect the paperwork and any patient belongings that have been left at the hospital. They will also help you with any questions that you may have.  

Please be aware, that the paperwork required may take over 24 hours to be processed, and you may be asked to call back at a later time; however please be assured we will do everything we can to get this completed as quickly as possible for you.

How a death is registered

A Registrar of Births, Deaths and Marriages is available from Tuesday to Friday at Queen’s Hospital Burton to register our deaths. 

The bereavement services team are able to make appointments for families to register, however the number of appointments available may be limited and registration must be by appointment only. The bereavement services team will advise you or family members about availability of appointments, but please note that an appointment cannot be made until the doctor has completed the medical certificate.

Information and support

The leaflet below is available to relatives and provides useful and helpful information, at what is often a difficult and distressing time.

A practical guide about what to do when someone has died (opens in a new window) >

We provide support for the following:

  • Arranging completion of all documentation, including medical certificates.
  • Arranging cremation papers when needed.
  • Advice and information regarding funeral arrangements.
  • Emotional support.
  • Liaising with the Coroners staff, police, social workers and General Practitioners (family doctor).
  • Helping next of kin, where appropriate, to complete documentation and providing advice regarding help from the Department of Work and Pensions Social Fund Funeral Payment (SF200 form) and the Bereavement Benefit (BB1).
  • Making arrangements for tracing next of kin, where no next of kin is recorded in the medical records.
  • Arranging a funeral where no next of kin has been found.

Specialist Bereavement Midwives

Sadly, not every pregnancy has a happy outcome and some end in the loss of a much wanted baby. The role of the bereavement midwife is to provide immediate, long term sensitive care and support for families following a late pregnancy loss, stillbirth and neonatal death.

Although the role of the bereavement midwife is hospital-based, they can see families at home giving help and guidance with the necessary practical requirements such as registering the death, funeral arrangements, supporting the family’s emotional needs and helping to create positive memories of their baby.

They are also on hand to provide advice, plans of care, and ongoing support for women in subsequent pregnancies where required.

Contact us

Royal Derby Hospital

Angela Thompson
Specialist Bereavement Midwife
Telephone: 01332 789 791

Queen's Hospital Burton

Joanne Shillito
Specialist Bereavement Midwife 
Telephone: 01283 511 511 ext 4383

Samantha Evans
Specialist Bereavement Midwife
Telephone: 01283 511 511 ext 4383