Jobs in Patient Experience

Patient Experience team working

We support the whole Trust, across five hospital sites, by receiving and sharing patient feedback with clinical teams and leaders.

We then support those teams to respond, enact change and make improvements.

Why join us in Patient Experience?

You'll have lots of opportunities to influence service improvements across the Trust, and be able to work with a wide range of stakeholders.

No day is ever the same, and you'll hear a variety of experiences from patients and the public. You'll get to hear all the best experiences, where we’ve really made a difference to that person’s life, and you'll also have the opportunity to help someone who has been through a difficult experience or needs support.


We have strong links with national bodies such as the Parliamentary & Health Service Ombudsman and have hosted national conferences.

We are an early adopter site for the new NHS Complaint Standards and are incorporating these into a Trust wide improvement project.

We are a welcoming team, passionate about their subject, and getting things right for complainants.

The team

  • Two team leaders
  • Three complaints officers
  • Three administrators
  • Two meetings coordinators
  • Senior secretary

Patient Advice and Liaison Service (PALS)

We are the first point of contact to advise and support patients and families with queries and concerns. As a result, no two days are the same.

Our innovative team continually looks for ways to enhance the service we provide, such as new intuitive telephone systems and website chat facilities.

The team

  • PALS manager
  • Two team leaders
  • Five PALS officers
  • Three administrators


We are privileged to be the first contact for bereaved families, offering support and advice during a difficult time.

For those patients who have no family, we ensure they receive a dignified and respectful funeral. We have strong links with the Medical Examiners service, coroners, and registrars. We also have close links with Mortuary teams to provide bereaved families and friends with the opportunity to say goodbye to their loved one. 

The team

  • Two senior bereavement officers
  • Six bereavement officers
  • Bereavement assistant


  • Royal Derby Hospital
  • Queen's Hospital Burton
  • Samuel Johnson Community Hospital
  • Sir Robert Peel Community Hospital
  • Florence Nightingale Community Hospital

Latest news from Patient Experience

image-Patient experience strategy.png
New Trust strategy published: Patient Experience, Engagement, and Insight Strategy 2024-29

University Hospitals of Derby and Burton is pleased to share the new Patient Experience, Engagement, and Insight Strategy for 2024-29. This strategy sets out how we will work with our communities, sta...

Colleagues discussing work around a computer
Career opportunities available now for student nurses qualifying up to March 2024

Are you a student adult or paediatric nurse set to qualify in March 2024? Here at UHDB, we have a range of opportunities across our five hospital sites across Derbyshire and Staffordshire which y...