The team on Ward 15 at Queen’s Hospital Burton has been awarded December’s Patient Hero Making a Difference Award for the incredible care they offered to a cancer patient and their family.
The team have been praised for showing an “incredible level of care” that was “second to none” for the patient and their extended family over the course of a number of extended stays on the ward following treatment.
The nomination read: “Their dedication, devotion to duty and willingness to go the extra mile was all too apparent on a daily basis. Although they were clearly busy, they always found time to spend five minutes explaining the ins and outs of what was happening and what might happen next.
“When times became especially difficult, we felt encouraged and supported and I am convinced without the loving arms of this team, our experience would not have had the positive outcome it currently has. The compassion, understanding, tolerance and support truly went beyond anything I might rightfully have expected. I felt listened to even when I was at times sobbing, I was given time and encouragement.”
Since the patient has been discharged home, members of the team have called the patient and their family to check in on their progress and pass on their best wishes, which has been warmly received.
Sarah Gittins, Senior Sister on Ward 15, said: “It means the world to receive this award and hear those words. These can be dark times and this will be a huge boost to the ward team, so thank you so much.”
Duncan Bedford, Executive Managing Director, presented the team/s with their award and said: “It is an honour and privilege to present you with this award today. I have had the amazing job of presenting lots of these awards, but this one ranks right up there with the best. Some of the words used in this nomination are just beautiful and you should all be immensely proud.
“Allow me to say a massive thank you for what you have done and what you continue to do on a daily basis.”
If you would like to nominate a colleague or team for a Monthly Making a Difference Award, please let us know.
There are four monthly Making a Difference Awards categories:
- Chief Executive Award – chosen by our Chief Executive
- Patient Hero Award – nominated by patients
- Team UHDB Award – you can nominate your team or another team
- Excellent Employee Award – you can nominate your colleagues
You can send a 300 word nomination, along with the name of the team or individual, their job title and where they work, to: firstname.lastname@example.org.